Terms and Conditions

Terms and Conditions of Trading.

Full payment is required upon realistic completion of the works and paid in full within seven days of the date on the invoice.

Clients who cancel/reschedule works with less than 72 hours notice will be charged at the full hourly/daily labour rate.

When carrying out a Landlord Gas Safety certificate, if a compliant Carbon Monoxide detector is not present, we will supply and fit one at a cost to the client of £30 + vat.

All parts and labour are covered by a 12 month guarantee. We will repair or replace free of charge, any defective materials in line with this policy. Such repair or replacement of materials or carrying out of remedial works will only be carried out by the Contractor or in the case of trades outside the gas industry, by our approved subcontractor. Failure by the client to follow this condition will result in the undertaking in terms of this clause becoming null and void.

If the heating system requires to be drained as part of the proposed works then in the event that any debris, sludge or air within the system moves during the draining so as to cause blockage or other issues, we cannot be held responsible. We will endeavour to provide a quote to rectify any such issues.

In the event that power flushing or power cleansing is unable to remove solid blockages from the heating system, these will require removing manually and this work may incur an additional charge.

Unless stated otherwise, works are carried out based on the assumption that the client’s current heating system is piped in accordance with best practice and in line with schematic diagrams included in manufacturers’ instructions. Any issues caused with the operation of the new boiler or other areas of the heating system as a result of non standard piping/design will be subject to an additional charge which will be discussed with the client before commencement of rectification works.

Any additions or variations to the works, including any change in the manner in which or the time at which the works are to be carried out shall be charged on a time and material basis or shall be the subject of a separate estimate and the value agreed, where it is practicable to do so before the work is carried out.

Unless otherwise stated, the estimate provides for laying cables, conduit and pipe-work runs by the most economical and practical routes.

Failure to allow an undersized gas pipe to be upgraded will prevent us from commissioning the boiler. As a result of this, the boiler will not be operational and the warranty will not be honoured by the manufacturer. The client will be invoiced for the total installation amount quoted.

The client shall obtain all permits or other approvals necessary to carry out the works covered by this agreement (including without prejudice to the foregoing generality any Local Authority Consent) and pay all associated fees.

The works will be carried out so as to comply where appropriate with the Building Standard (Scotland) Regulations, the current edition of the IEE Wiring Regulations for Electrical Installations, Gas Safety (Installation and Use) or any other relevant regulations.

We shall take reasonable care while carrying out the works but, unless specifically included in the estimate, the price does not otherwise include incidental redecoration or other related works which may be required upon the handover of the works duly completed.

Title of any goods supplied or installed by us shall remain as such until full payment has been made for these goods.

We shall use all reasonable endeavours to complete the works within the period stipulated in the estimate, or if no period is agreed prior to the commencement, then within a reasonable time. We shall not be responsible for any delay, loss or damage whether direct or consequential, arising out of any cause that is beyond our control.

We accepts no responsibility for the materials or work carried out in accordance with drawings, designs or specifications prepared by persons for whom we are not responsible.