Providing exceptional customer service and retaining our good reputation is extremely important to us.

If you feel that we haven’t come up to the standards expected then please let us know and we will investigate any complaint and attempt to resolve it quickly.

1.  Contact us by email, by phone or in writing using the details below:

By email: info@scottfindlay.co.uk

By phone: 0131 669 9993

In writing:

Scott Findlay Plumbing & Heating Ltd

5-7 Wolseley Place, Edinburgh, EH8 7AD, UK

2.  We will always attempt to resolve your complaint straight away but if it requires further investigation then we will let you know when to expect a response. We will always aim to resolve complaints within four weeks but if for any reason this isn’t possible then we will contact you in writing to let you know the reasons why and how long we expect the final resolution to take.

3.  As a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.