We understand the importance of finding trades people that you can trust. Take a moment to read some of the warm and genuine words of appreciation we have received from our customers.

"Your engineer arrived at the promised time. On his first visit he identified a potential problem requiring a new part which you ordered and quoted for. On his return visit he discovered the problem had been caused by rain water and did not require the part. It would have been very easy for him just to fit the part and charge me for the quote I had already accepted. It is good to be able to rely on a professional company that will only do the required work properly. Like all your staff, the engineer was very polite and pleasant."
C Mortis, Boiler service/fault, Tranent, EH33, October 2019
"I would like to thank you for every aspect of your excellent service which was exceptionally efficient and courteous. I particularly want to thank the engineer Kenny Paterson for his very thorough boiler service, my central heating system has never worked so well as it does now - after Kenny’s adjustments to the settings. Kenny also disconnected and removed an old gas fire for which I am very grateful. I will certainly most highly recommend your company."
S Bradley
"Thank you Dee, your support and professionalism was much appreciated. Thanks again to all involved."
M Robertson, Boiler service, Craighall, EH6, October 2019
"I was very happy with the service provided. The plumber arrived promptly within the time slot given and was able to resolve the issue and was very friendly and helpful. I would definitely use this service again and would recommend to friends and family."
K Brown, Plumbing works, Wardlaw, EH11, October 2019
"We were very impressed with the whole service experience from booking onwards; a very good gas boiler service indeed, efficient and reasonably priced too. The engineer was practical, friendly, clear and communicative. He was also polite, respectful and kind."
M Runcie, Boiler service, Meadowbank, EH7, October 2019
Kenny says:
Thank you, always happy to help.
"Yet again your service was brilliant and I would recommend you to anyone. Your engineer was on time, polite, friendly, efficient and an educated young man, a pleasure to have in the flat. The extra service of the phone call when he was on his way was appreciated. Book me in for next year please."
B Ferguson, Boiler service, Merchiston, EH10, October 2019
Chris says:
Thanks so much for your kind words Mrs Ferguson, it was a pleasure chatting with you.
"Very happy to give you positive feedback on the whole process from initial site survey through to completion of the final snagging items and the final invoicing. All your team were proactive in raising and getting approval for variations and very responsive to all queries and communication including my many questions! The work was completed to schedule on the promised dates and the confirmation notes sent out prior to each visit were very helpful. I would have no hesitation in using your company again and in recommending you to others - thanks to all your team for their efforts."
M Wilson, Boiler Installation, Chesser, EH14, October 2019
"I found the whole process very straight forward and all of the staff I spoke to in your office were friendly and helpful. The heating engineer Chris was very polite and friendly and went about his business quietly and without complaint. I will be happy to use Scott Findlay again."
H Butt, Boiler repair, Meadowbank, EH8, October 2019
"Pleased with service and prompt arrival. Brian was very friendly, let me know exactly what he was doing and listened to all my requests (like watching that my cat's didn't escape from the house!) I would certainly recommend."
D Green, Boiler service, Morningside, EH10, Oct 2019
"I would definitely use your plumbing company again. Brian was very polite, thorough and explained everything he was doing."
H Carrington, Plumbing works, Greendykes, EH16, Oct 2019
"Very happy with guy who came and fixed the toilet problem. Explained what he had done and showed me as well , all fixed in an hour. Second time I have used you in the last couple of months. Will be my first contact next time I need a plumber."
C Short, plumbing works, Craiglockhart, EH14, Oct 2019
Cameron says:
Always happy to help :)
"Thanks for servicing our boiler today, the work was all done efficiently and engineer was very courteous. I will certainly use the service again in the future. Thanks again."
R Blaikie, Boiler service,. Blackford, EH9, Oct 2019
"Impressed by the quality of your service. Will definitely be using you in the future."
A Ducker, Boiler service/repair, Blackford, EH9, Sept 2019
"We are delighted with our new boiler system which does everything you said it would, and extremely impressed with your workforce - so efficient and a pleasure to have in our home. Particularly appreciated the advice happily given at the end of a long working day on how to operate the Nest, and the emergency call out answered so rapidly and effectively. You will be highly recommended by us."
N Brown, Boiler Installation, Royal Circus, EH3, October 2019
"Very impressed with not only the professionalism of the engineer but the level of customer communication your company provides. Certainly will consider using you in the future."
C Kerr, Gas fire service, Morningside, EH10, October 2019
"Thank you very much for the outstanding service you offered in double quick time to sort out a tricky plumbing issue. I really appreciate the effective way you and your team handled the problem. Truly grateful."
T Mack, Plumbing works, Dean Villiage, EH4, Sept 2019
"I was very impressed with Simon who came to service my boiler. He could not have been more courteous nor could he have done a better job in my layman’s opinion. I was also very impressed with your communication as a company prior to your engineer arriving."
J Robertson, Boiler service, Duddingston, EH15, Sept 2019
Simon says:
Thanks so much for your kind words, it was my pleasure.
"Thanks Guys, much appreciated. Kevin was brilliant - repaired the boiler and in addition ensured the overflow was working. Courteous, professional and competent - everything one wants from a senior member of staff. He also likes my biscuits which is a plus!"
A Arrowsmith, Boiler repair, Meadowbank, EH8, Sept 2019
"We are absolutely delighted with the work that your company has done. Brian and Kenny did a very professional job, good communication and kept disruption to a minimum. The way that everything went so smoothly is a credit to Scott and the team. We will certainly recommend you if asked."
D Skinner, Boiler Installation, Willowbrae, EH8, Sept 2019
"Friendly and efficient service and reasonably priced. Would definitely use again. Thank you!"
A Cairney, Boiler service/Gas safety certificate, Morningside, EH10, Sept 2019
"I’ve been really impressed with the customer service, promptness of email replies and the engineer on the day was on time (early in fact) friendly and efficient. I was really happy with the service so, thank you. I would definitely recommend you to others and would use again in the future."
L Moore, Plumbing works, Barnton, EH4, Sept 2019
"I would have no hesitation in recommending Scott Findlay Plumbing. The service from start to finish was first class and the engineer was very courteous and efficient."
A Rankin, Heating works, Barnton, EH4, Sept 2019
"We found your service on time, efficient and courteous. The two fitters were very knowledgeable and professional and everything was tidied up well."
T Dean, Boiler Installation, Gorgie, EH11, Sept 2019
"You guys were excellent! Great communication before the job, and polite, efficient and trustworthy engineers/subcontractors who came out to do the work. Would highly recommend you to others."
R Nowell, Gas Safety Certificate/PAT, Southside, EH8, Sept 2019
"Gavin was fantastic. Came by today and fixed the issue immediately. I can't thank you enough for the recommendation, I've always had such great service from you."
R Atkinson, Electrical work, Corstorphine, EH12, Sept 2019
"Can I say what a brilliant job David has done so far. Can't wait to see it finished."
C Aitken, Plumbing works, Southside, EH8, Sept 2019
"Many thanks for arranging all - we much appreciate the work you have done for us so far, it goes far beyond anything we have had from any previous contractor. Why didn’t we know about you five years ago!!"
A Fairley, Plumbing & Heating works, City centre, EH7, Aug 2019
"I’m absolutely delighted with the new boiler. Both David and Kevin couldn’t have been more helpful with explaining how everything worked, and I know that my mum found you to be incredibly helpful when arranging the installation etc. I’m so pleased that I was able to choose a local company for the work."
E Fulker, Boiler Installation, Meadowbank, EH8, July 2019
"We had a new boiler fitted with Scott Findlay and from start to finish this was an extremely professional and reliable company. Very good customer service, this is not a company that you have to chase in any way, I was communicated with at all stages of the job & all appointments made with them were fulfilled by them (no chopping and changing). The job itself was very precise, tidy and within the estimated time discussed at the initial survey . The guys that fitted the boiler were very nice and professional in their demeanour, they couldn't have been more helpful. The boiler all works beautifully no snagging issues at all - I would confidently recommend this company to anyone."
C Zimmerman, Boiler Installation, Dalkeith, EH22, August 2019
"Another excellent job carried out by Kevin. Very very pleased at the efficiency of the company."
D Campbell, Plumbing works, East Calder, EH53, August 2019
Kevin says:
As ever, a pleasure to work for you.
"I was very happy with the way the whole project was handled and I would certainly recommend the firm to others. The examination of what was needed and how to deal with location problems, and the explanation of what was recommended gave me confidence that the proposed work would meet my requirements. The workmen involved were very good - polite, friendly, careful with furnishings etc, and hard-working, including working out the best way to cope with complications. Thank you again."
D Stevenson, Boiler Installation, Inverleith, EH3, Aug 2019
"Our new filter is now fitted and we are really delighted with it and so happy to have this conundrum resolved. It was also lovely to see David again. Such a lovely person."
H Larnach, Heating works, Trinity, EH5, July 2019
"I've been very happy with the service provided. Everyone I have dealt with has been friendly, polite and efficient. I was particularly impressed by how well organised the installation was - throughout the day people turned up at the right times to deliver things, do specialist jobs etc. I also appreciated the engineers arriving precisely when they said they would. I noticed the engineer sitting outside in his van waiting for 8am to ring the doorbell. This is appreciated as if he had been 10 minutes early we would still have been rushing around trying to get ready!"
I Rogers, Boiler Installation, Trinity, EH5, July 2019
"Many thanks for the service provided to me the other day. David was great, arrived earlier than the original booking time, did the job without any fuss, cleaned up after him and, overall, was a credit to your company. As always, a great service!"
S McLean, Plumbing works, Craigentinny, EH7, July 2019
David says:
Thank you, it was a pleasure working for you!
"The engineer arrived at the appointed time and worked efficiently to complete the job in less time than was estimated. He showed and explained the work he was doing. He was friendly and respectful and went to the extra trouble of vacuuming the floor of working area after he had finished. Several days after completion the system is continuing to work well. As you can imagine, we are very pleased with the experience and of course will consider using Scott Findlay again."
Alan Fowler, Boiler repair, East Craigs, EH12, July 2019
"Yesterday my boiler and gas fire were given their annual service. The engineer was Chris Galletly. The engineer arrived within the original timescale and the work was carried out efficiently and quickly. Chris is a very efficient and professional person to deal with. I am pleased to say I will definitely use Scott Findlay services again."
W McClelland, Boiler/fire service, Hillside, EH7, July 2019
Chris says:
Thanks very much, happy to help!
"I used Scott Findlay for the first time and am so impressed by the level of service, the quick response and professionalism shown. It is reassuring to know that you are dealing with experienced professionals. I have already recommended them to several clients and will not hesitate using them for all of my properties and projects as required."
C Aitchison, Sundial Properties, Gas Safety Certificate, Morningside, EH10, July 2019
"I find Scott Findlay extremely efficient and professional. The engineer was polite and even put plastic covers on his shoes before entering. He explained the type of boiler we had and his programme for the service, gas certificate and PAT test. We found him to be very knowledgeable as well as considerate and sociable."
S Lane, Boiler service/GSC/PAT testing, City Centre, EH7, July 2019
"Dear Claire, I really can't praise Scott Findlay enough for the work that's recently been carried out as well as past work and I would never consider using anyone else. This wasn't a straightforward situation and as well as the high quality of the actual work, I was never met with anything other than good humour, patience and flexibility in your approach. .This whole approach runs throughout the company, including all management, trade and office staff and I would ( and do) strongly recommend you to others. In addition, other trades were needed and Scott Findlay is always able to recommend reliable people,"
Sue Bard, Trace leaks on heating system, Portobello, EH15 , May 2019
"I would like to say I have no hesitation in recommending Scott Findlay to friends or others I know as your work has been of a continually high standard and most satisfactory."
Y Keith, Plumbing works, Meadowbank, EH8, May 2019
"We have had two boilers installed by Scott's team for our daughters flats and both jobs went smoothly without a hitch including the one requiring scaffolding, so not a straight forward job. We now have Bosch 10 year warranty boilers and easy to use Nest controllers, so all happy. Very knowledgable about all aspects of the work and installation. Really pleased."
Mr & Mrs Matheson, Boiler Installations, EH7, EH8, May 2019
"The service was brilliant, Simon picked up a few things that I was concerned about, fixed the problems and explained clearly what was the cause. Definitely recommend you to others."
G Dart, Boiler Service, Leith, EH7, May 2019
"The service was, as always, excellent. They were professional, friendly and cleaned up as they undertook the jobs. They were both a credit to the company. 'Bel and I are happy customers and will use your company for any future jobs as we know we'll get what we pay for."
S McLean, Heating works, Craigentinny, EH7, May 2019
"Service is always excellent. We have been very fortunate to have met you."
A Hanger, Boiler Service, The Grange, EH9, May 2019
"I have used Scott Findlay several times over the last couple of years and have always found them to be reliable and professional. The last job was a bit more complicated. I was kept up to date that the engineers were looking into the best solution before providing a quote. An engineer called me first to go over what work was required before sending the quote. The engineers arrived promptly and completed the work giving advice re water etc I would always highly recommend this company to anyone and so pleased that someone recommended them to me a few years ago."
L Harrigan, Plumbing works, Haymarket, EH11, May 2019
"I was really pleased with the job especially as I had used another firm before and they were completely unsatisfactory. I would have no hesitation in recommending your firm and indeed I have already mentioned to a couple of people at work. Thank you for the great job."
J Cregan, Gas fire service/plumbing works, New town, EH2, May 2019
"We found the work very professionally done. It was great to have even a small job treated as important as a major one. Many thanks."
K Crump, Plumbing works, Craigentinny, EH7, May 2019
"Brian was brilliant and of course I will be back. My Mum and I are now loyal customers."
N Horlick, Boiler service/plumbing works, Lochend, EH7, April 2019
"Very efficient service. Staff polite and knowledgeable. Joy of joy, your engineers wore shoe protectors to keep my carpet clean. Would definitely use again. Thank you."
Mrs Armour, Plumbing works, Trinity, EH5, April 2019
"I have been more than happy with the service provided: the friendly, professional phone conversation that led to my service appointment, the arrival of the engineer within the expected timeframe and the care and time taken by the engineer to explain one or two things about the boiler and how the plumbing system operates. I appreciate receiving a note of the service too and will try to remember to keep watch on the expansion vessel/pressure gauge."
R. Simpson, Boiler service, Leith, EH6, April 2
"Your service was excellent. Your engineer turned up on time, was considerate and extremely helpful, explaining what he was doing and what he had done. Really impressed."
M. Oglethorpe, Boiler service, Trinity, EH6, February 2019
"I was extremely impressed by the very helpful attitude of your staff both on the telephone and during the visit of your engineer - and will certainly use your service again. Wish I had known about you before!"
Mr Barber, Heating repair & gas fire works, EH4, January 2019
"I found you through your eye catching advertisement in Trinity Spotlight. That lead me to your website. It is an excellent site with all the information I wanted. I had another company in mind but after the friendly telephone response and meeting Scott I did not bother to get another estimate."
Mr Peden, Heating Installation, Trinity, January 2019
"I am very pleased with the work that you did. I was very impressed with the efficiency in obtaining an estimate and the speed with which the work was executed. I would certainly consider instructing your firm again and have passed on your firm's details to immediate neighbours."
S Carter, External plumbing work, Broughton, EH7, July 2019
"We used Scott Findlay to install a new gas boiler and upgrade our heating system. We feared a horrendous, messy job that would run and run. Our fears were allayed. The service we got from start to finish was fantastic. At the time we got the quote we were provided with the information required and when the day came round for the work to start, the work was carried out on time, on budget and in such a way that caused the minimum inconvenience. The guys who did the work were amazing. They were helpful, friendly and went the extra mile. I am already speaking to Scott Findlay about another job!"
Nick Ryden, Boiler installation, Merchiston EH10, April 2019
"Pretty impressed with Brian I must say. Clean, punctual, friendly and helpful. After 2 days with him in the house I was about to ask him down the pub for a few pints to say thanks! Never felt like that with any other tradesman. And I hope you can see by my request for quotes for more work only reflects my satisfaction."
Mr McCrohan, Boiler and radiator installation, Trinity EH5, March 2019
Brian says:
glad to hear you were happy, it was a pleasure working for you too.
"The service engineer was first class! We are so pleased that we chose Scott Findlay. Looking forward to your invoice."
D Nixon, Landlord certificate/service/repair, The Shore EH6, March 2019
"May I take this opportunity of thanking Simon Pugh for the excellent work carried out and the spectacular resulting improvement in the efficiency of my heating system. It is often difficult to recognise gradual deterioration in performance of many systems, but in retrospect it is obvious that there has been a noticeable deterioration over a significant period. There has obviously been a huge improvement in the system in my house. My thanks to the company and to Simon."
N. McRobb, Powercleanse, Silverknowes EH4, March 2019
Simon says:
Thank you so much, it was a pleasure
"What lovely service! We got loads of extra advice from your colleague about how to set up our boiler timer for holidays or change the night/day timings and temperature. He was so friendly and helpful. I also appreciate you checking with me that it was ok to change the appointment time to an hour earlier - a small touch, but it’s much appreciated as I have had issues in the past with other plumber services I’ve used, with the engineers turning up extremely late without any communication. Will definitely continue to use you for our annual boiler service visits and other plumber/heating requirements."
R Verdon, Boiler service, Restalrig EH6, February 2019
"Dear Claire and Scott, We are writing to thank you most warmly and sincerely for the reassuring and uplifting experience we had with your company in our recent new boiler installation. Right from “the off” in learning when you would be available after the festive season, to speaking to Claire, to Scott’s visit, and to Simon’s installation we were most impressed with the care, courtesy, consideration, and professionalism which you all accorded to us! As we indicated on the phone watching Simon’s highly skilled, methodical, and thoughtful way of working way was “like poetry in motion”. He was a delight to have in our home and treated us and it with care and respect—adequate clean dust sheets and outdoor shoe covers among other things!! Regarding rating for the Company we would unreservedly give “Five Stars” for how can you improve on excellence?? Such has been our positive experience with your company that we do look forward to maintaining ongoing contact with you as you attend to our boiler maintenance and plumbing requirements in the future. With renewed warmest thanks for a challenging job tackled magnificently and all good wishes for your company’s continuing success in the days ahead."
Marion Cathro and Irene(Catherine) Douglas, Boiler installation, Colinton EH13, February 2019
Claire says:
Thank you for your kind words
"Your service was excellent. Your engineer turned up on time, was considerate and extremely helpful, explaining what he was doing and what he had done. Really impressed."
M. Oglethorpe, Boiler service, Trinity EH6, February 2019
"I was extremely impressed by the very helpful attitude of your staff both on the telephone and during the visit of your engineer - and will certainly use your service again. Wish I had known about you before!"
Mr Barber, Heating repair & gas fire works, EH4, January 2019
"Thank you very much for carrying out the annual service to my gas boiler in a very professional and expert manner, and for the thoroughness of your service/maintenance report. Your service engineer, Kevin Calder worked very efficiently, helpfully and pleasantly. I look forward to your company doing the annual service, for many years."
J Harkness, Boiler service, Brunstan, EH15, January 2019
Kevin says:
Thanks :-)
"I was delighted the office managed to arrange for Kevin to come out on the same day I discovered a fault in my heating system, Kevin, top man, as always, quickly identified a fault in the heating valve motor and was able to supply and fit the part during his visit. I always find Scott Findlay staff to be helpful, courteous and extremely efficient in my dealings with them over the past four years and would have no hesitation in recommending their services to anyone. First class provider in what can be a nightmare market. 11 out of 10 from me!"
J.Biolik, Boiler repair, Warriston EH5, December 2018
"As a side note please say thanks to Scott and the guys who came out. We are really pleased with the job they have done. Managing to route the pipes through the existing fireplace to avoid bringing a pipe out through the wall in the bathroom to get around the chimney was a pleasant surprise, and the amount of ceiling height we have lost in the bathroom is nowhere near as bad as I was expecting! Considering the previous "best solution" opinions we were given by other companies of losing a quarter of our kitchen cupboard space and having pipes running everywhere, the finished appearance you guys have achieved is fantastic. If there is somewhere I can leave an online review please let me know and I would be really happy to do so."
Mr Livesey, Boiler installation, Learmonth EH4, November 2018
Scott says:
You are very welcome
"I am so pleased that I came across your firm. From the first contact everyone has been friendly and professional, confident that the problem with our heating system could be fixed. Various people have looked at the problem over the years but none have taken the time to really investigate what was wrong. Simon arrived on time, worked with minimum disruption and left everything tidy. I am very happy (and warm!) and would definitely recommend you to others."
C Park, Heating works, Fairmilehead EH10, November 2018
"I was delighted with the service I received. Paul arrived promptly (actually slightly early), was very friendly and helpful, clearly explained what the problem was and how he would fix it, and dealt with the other issues I raised as well. The cost of the repair was not much over the cost of the service and represented very good value for money for the peace of mind of having a working boiler leading up to winter! I will definitely be using this company again."
K. Hay, Boiler service, Craigentinny EH7, November 2018
"As always, we are really pleased with everything. Kevin arrived a few minutes ahead of schedule and carried out the service to our boiler efficiently and took the time to explain what he'd found - thanks for this. One of the great strengths of your company is your high standard of customer care and the expertise of your staff who have always been friendly, professional and who take care in the house - clearing up any mess and taking obvious pride"
J Nisbet, Boiler service, Morningside EH10, November 2018
"Thanks for your prompt attention to my need to have my gas fire serviced. Paul, who carried out the service did so in a most efficient and effective manner. He was very polite and readily answered questions that my wife raised about keeping the glass front clean and took time to show her how to do this. He also told her that the coals on the fire were set wrongly and again took time to set them correctly, thus ensuring that the fire was working most efficiently. He carried out the necessary appliance checks thoroughly and made us aware of the actions he was taking. We are very pleased with the service provided and will certainly use your company again for both the maintenance of our heating system and gas fire."
G Taylor, Heating works, Mountcastle EH8, October 2018
"Dear Claire First of all, let me say how delighted I am with the way everything has gone with the new boiler installation. I did not expect the work to be so pain free for me. Never have I had such tidy tradesmen. There was no mess left anywhere and the work was beautifully co-ordinated with other tradesmen. Dave and Brian were friendly and courteous and explained to me what they were doing. My sister came down twice and was very impressed with both your men and the tidiness of the site. I have no hesitation in saying that I would recommend Scott Findlay to others. Thank you."
Ms Welsh, Boiler installation, Trinity EH5, October 2018
Claire says:
Glad to hear it, thank you so much for choosing us
"I have been very impressed with the service I have received from your company. The telephone contact was friendly, clear & concise and costs were explained. The engineers were prompt, pleasant and both worked quickly and efficiently. I was confident in their ability. I was pleasantly surprised to see the reduction in labour time on the second call, very unexpected so all the more pleasing. I will certainly call you in the future ( not too soon I hope ) for any work I might need and will certainly recommend you to friends."
K.Pryde, Boiler fault, Newhaven EH6, October 2018
"I was recommended your company by my neighbours and I am very impressed by how quickly you were able to come out and the patience in explaining everything. I am very grateful to you and Claire for giving me advice in regards to my situation rather than try and upsell. We will definitely call you again when we want to upgrade a boiler of have heating problems etc."
Ms Curley, Boiler fault, Leith EH6, August 2018
Claire says:
Was a pleasure to help.
"The radiator fitting we had was again, excellent service. The joiners and plumbers arrived on time, slick service and clean work. We will continue to use your service and recommend you to others."
L Ferguson, Heating works, Trinity, EH5, August 2018
"Thank you for repairing my blocked pipe. Very happy with the work carried out by Kenny and the prompt reply to my voicemail request to your company. Some other plumbers did not call back. I will use your company again and can pass on my recommendations to friends and colleagues."
Ms F Jackson, Plumbing repair, EH6, July 2018
"Based on my experience last week, I’d certainly recommend Scott Findlay. Simon was very professional, speedy, friendly and was also happy to give advice. He even replaced a washer on my toilet that had just broken, in addition to the job booked. Great service and I’ll certainly be coming back to you in future."
L Stucchi, Plumbing works, Meadowbank EH6, June 2018
Simon says:
Thank you for your kind words.
"Your team of Kenny, Brian and the electrician were great thanks. Very efficient, quiet (if that's possible when fitting a boiler), explained everything they were doing and tidied up every evening. The boiler is working fine and I think I've got the hang of the controls. Special bit of thanks to Brian who put a new washer in our toilet and fixed a problem that we've had for years which other "experts" said would require removing / breaking tiles."
Mr G. Scott, Boiler installation, Craiglockhart EH14, May 2018
"Excellent service. Had a visit within two hours of calling, which was so different from other companies who never even called back or who could not attend as too busy!! Fault detected. Parts ordered next day and new appointment made. Paul the engineer came earlier than appointment which was wonderful as without heating or hot water. Boiler repaired and safety checks completed. Fabulous responsive and competitive service. Invoiced immediately. Could not ask for better. Would highly recommend."
David Lee, Boiler repair, Chesser EH14, May 2018
"Very pleased with our new boiler and with a number of other plumbing and gas supply issues sorted out at the same time. This is a super company with high standards of work as well as excellent clear advice, good communications, and a considerate, tidy and reliable approach to the work. Many thanks to all the team."
Sarah, Boiler installation, Newington EH9, May 2018
"Thanks for completing the works to fit the dishwasher at Granton Parish Church this morning. Brian is a credit to your company. His approach to the work today was perfect. He went over what he needed to do before starting and explained what he had done when he was finished. 10/10 for his customer skills, thanks also to Claire."
Granton Parish church, Plumbing works, Granton EH5, March 2018
Brian says:
Thank you, I was happy to help
"Service was excellent as ever! Kevin was very solicitous for my welfare walking about on my two sticks post surgery with floor boards up, cables etc. ! He even made me a cup of tea! Cleared up after himself too which is so important. We will definitely be using your services again. Many thanks."
Ms H Hammond, Heater installation, Liberton EH16, March 2018
Kevin says:
Thank you so much, I hope you are recovering well.
"I was delighted with your service from start to finish. Friendly and helpful telephone call, early appointment, professional engineer, efficient administration - problem sorted! I would not hesitate to contact you again in future."
S. Fleming, Boiler repair, Leith EH6, March 2018
"Thank you for arranging this work. Your engineer arrived at the start of the estimated time. Despite it being bitterly cold he worked outside on his ladder to fit the part to the down pipe and would not even take a cup of tea to warm himself up. When he completed the work he then wanted to clean up what little mess he had made. Very impressed with his attitude and workmanship. Thanks again."
Mr Mortis, Condensate works, Tranent, February 2018
"I was very impressed with your service. I’ve got your number on speed dial now if anything else happens. I will be giving your firm a glowing review on Which Magazine Trusted Traders site."
Victoria Dawes, Trace, access and repair leak. Leith EH6, February 2018
"Thanks for the completion of another great job. On both the jobs you have done for us have been really impressed by the great team you seem to have. Everyone who has been involved has been efficient, helpful and courteous. Whenever our next plumbing task comes up Scott Findlay Plumbing & Heating will be the first call."
Mr Dickerson, Re-piping and radiator installation works, Edinburgh EH10, January 2018
"Many thanks for this Scott, you did a great job. Despite the problems with sourcing the pump (out of your control) you persisted and worked late to get the job finished and water restored to my bathroom in time for the arrival of my guests. Simon did a great job, he was efficient, careful, and thoughtful and he must have had a nightmare of a journey picking up the pump. So thanks once again, it is reassuring to know that I have a plumber I can rely on in the future, I have no hesitation in recommending you to my friends. Thanks once again."
Dr Maria Wakely, Boiler repair, New Town EH3, August 2017
"Dear Scott Findlay, I have just got your invoice – for £00.00! – for one of your service engineers to come out and re-start our boiler and sort out the re-set button. I would like to say thank you. It is SO unusual these days to get this kind of old-fashioned, courteous, efficient service. We are so used to being fleeced at every opportunity these days. Every time I have used Scott Findlay I have been delighted, from the friendly and helpful human being who deals with our enquiries; to the prompt arrival of the engineers; their evident high level of knowledge and training; to the fair and reasonable invoice at the end. We really do feel looked after, and wouldn’t hesitate to recommend you to our friends, and in fact have done so on a number of occasions. You all do great work – thank you very much again."
Bryony White, Boiler repair, Meadowbank EH8, August 2017
"We thought that the technician who came out was top notch. The best we have come across in terms of boiler service."
G Eadie, Boiler Service, Stockbridge EH3, July 2017
"With the lottery that is finding a reliable trader especially for as major job as a full central heating replacement, it was a delight to find Scott Findlay and his team. We felt instantly comfortable with Scott from the moment he arrived to estimate the job. His team of Brian, David and Kevin did not disappoint both in their standard of workmanship and their patience in answering questions and explaining the process. The firm were a joy to deal with which in this day and age is very refreshing. We would not hesitate to recommend them to anybody"
Mr & Mrs Campbell, Boiler & Central Heating Installation, East Calder, May 2017
"Thank you all for your wonderful service Wish there were more companies like you!"
Karen Smyth, Boiler installation, Comiston EH10,January 2017
"Scott Findlay has been incredibly helpful from the moment we moved into our new flat. It looked likely that we would need a new boiler, but Claire went out of her way to keep the old boiler running, service the central heating and move a radiator, while we did other work on the flat and considered our options. The engineer, Simon, always turned up on time, always cleared up perfectly and took great trouble to explain all the options. A few months later, when it became clear that we really did need a new boiler, Claire arranged for Kevin to come at very short notice, just before Christmas, to fit it on the day of our choosing. His workmanship was also exemplary. When we asked to have the hot water setting adjusted, Claire responded before the holidays had even ended, and Kevin came round on the first working morning of the New Year to make the adjustment. We are now very happy to know that we have an efficient, economic heating system guaranteed for ten years."
Stephen Venables, Various works and Boiler Installation, Abbeyhill EH8,December 2016
"We thought the service was first class from the web site, the office first contact and the two visits. Your engineer was professional, up to date, tidy and courteous and we were so impressed with your company we have asked you to take over all our gas and plumbing"
Mr & Mrs Bryce, Central Heating repair, Liberton EH16,December 2016
"Just wanted to say a massive thank you to you all for you help in getting our gas fire sorted. Really appreciate your perseverance re the planning issues and helping us get it up and running. Also thanks for all the other great work you have done in our new house, so reassuring when you move into a new place to have a company who are so reliable and professional. We are loving the fire and enjoying having a cosy living room again! Thanks again to you all!"
Kim and Phil, Gas fire works, Portobello EH15 December 2016
"We are indeed very happy with everything! The standard of your customer service has been outstanding, as has been the quality and professionalism of the work was carried out. We've had many engineers and tradesmen doing work for us since we bought our house eight years ago, but our experience with Scott Findlay Plumbing tops the lot. I'll post a review on Facebook and would be happy to be contacted by any of your prospective customers. Please pass on my thanks again to Scott and Brian."
Gus Munro, Boiler Installation, Willowbrae EH8 November 2016
"I chose Scott as I could tell that he was someone who would get the job done properly and care about getting it done properly - and would be good to work with. This turned out to be the case, and I found that the same applied for all the team. Being an old house, it was not a straightforward job for them, but they got everything sorted and were very professional. I can't recommend them highly enough."
Private client (name withheld), Worcester GB 162 Boiler Installation, Inverleith EH5, November 2016
"I had three different quotes and your company came out on top straight away because of the fabulous way I was treated from the start. Everyone I have dealt with has been really professional, friendly and prompt. I had no worries at all about making my choice and that was before I got an excellent price. I couldn't be happier with the brilliant communication and excellent quality of the job done. I love my new radiators and look forward to being cosy this winter for a change. My cats were also treated really well and I know that they are going to love being warm too!"
M. Grieve, Radiator installation, Leith EH6, August 2016
"As always the engineer turned up bang on time at 8.00am. I don't know how these guys manage it given the volumes of traffic in Edinburgh just now especially the nightmare of Ferry Road with the road works at Newhaven Road. Brian like the rest of the team was friendly, courteous and very helpful. If other companies cloned the business model of Scott Findlay the world would be a better place to deal with. I have no hesitation in recommending Scott Findlay and the team to anyone considering a new boiler or other related work in future. They are certainly my first port of call for any future projects."
Joe Biolik, Boiler service, Warriston EH5, July 2016
"I just wanted to pass on my pleasure and satisfaction in dealing with your company. From the initial survey to works completion we have been impressed by your companies professionalism, quality and understanding. It has been a long time since we have dealt with a company with such high standards and would have no hesitation in recommending you. Can you please pass on my kindest regards to all concerned, it has been a happy experience."
R.Brown, Boiler & Radiator Installation, May 2016
"Totally impressed firstly by the time keeping, I was informed that the plumber would be arriving at 8.00 am and what a change for a tradesman to arrive as promised....... impressed. Plumber went about the various jobs methodically communicated well and then cleaned up on completion of work. Could not fault anything, would certainly recommend your business and if needed would certainly use your firm again and a word of thanks to the plumber, job well done."
Salvation Army Shop, Plumbing Works, Gorgie EH11, April 2016
"Having had a new Worcester boiler installed along with a Nest Thermostat, some new radiators and thermostats, we would have to say that Scott Findlay Ltd have been an absolute pleasure to deal with and we will happily recommend them. From the start, every member of the Team has been polite, helpful and has done what they said they would, when they said they would. Scott's explanation of what we needed and the subsequent Quotation were clear and detailed; they were very tolerant of us not being able to decide on which thermostat we wanted (and changing our mind at the last minute); and most importantly, they arrived to do the work, with all the parts they needed, exactly when they said they would. I like to know what's what, and in the past tradesmen have spoken to me as though I were an inconvenient interruption. The Findlays team however happily answered all my questions, explaining in detail what they had installed and why; a refreshing change. They were also some of the tidiest tradesmen I have ever had the pleasure of employing, going as far as to replace ornaments where they had found them; that is truly exceptional! We obtained three quotations for doing this work and Findlay's were the most expensive (but not by much); they say that you get what you pay for and we have absolutely no regrets about choosing Findlay's. The helpfulness, politeness, timeliness and professionalism they exhibited was well worth the small extra cost. And they billed exactly what was quoted. It is no surprise they were recommended to us and we will recommend them to others."
Mr Cavaye, Boiler installation, Brunstane EH15, January 2016
"Delighted with the service from Scott Findlay. From Claire who was so helpful and polite on the phone to Simon who attended to assess the fault and efficiently fixed the heating boiler, Scott Findlay demonstrate how to run a professional service. Would highly recommend them and use them again (although hopefully we won't need to for a while!). Having had another company come round and tell us a load of nonsense whilst clearly not looking properly at the system as Simon did we now know who the cowboys are and who the indians are."
Alison Wallis, Boiler repair, The Grange EH9, November 2015
"Having just had a new boiler fitted in my daughters flat, I'd like to say that Scott Findlay are exactly the sort of company that I suspect most people would want to deal with. They are professional, local to Edinburgh, a family firm and very friendly. They are not faceless like other larger companies nor did they try to add anything that wasn't already on the quote. A fair price for a job well done sums it up and I would 100% recommend them to others. I will certainly use them in future when I need plumbing or heating services."
Paul Docherty, Boiler installation, Newington, EH8, August 2015
"Would like to thank Scott, Claire and their team for the brilliant job they did in the practice. Recently completed a full central heating installation for us. From the first meeting till the job was complete service was outstanding. Kevin, Mark and Stuart were punctual, friendly and overall very professional. Would not hesitate to use you again or recommend your company to others."
The Bruntsfield Dental Practice, Central Heating Installation, February 2015
"Just some feedback - I was extremely impressed with the quality and work ethic of all the guys, and the level of customer service was outstanding. I would really find it difficult to use any other plumber now and I will definitely recommend Scott to any of my friends."
Mr & Mrs Edington, Heating Installation, Marchmont, January 2015
"One reason why we chose you as our installer was that Scott gave us a sense of confidence that the job would be done properly - we get quite anxious about these things so that reassurance means a lot to us! We also liked the fact that your initial quote covered everything we needed to know about the cost - we didn't have to ask whether x or y was included, it was all there for us. We would certainly recommend you to others and we will come back to you for future plumbing/heating work."
Mr & Mrs Horsburgh, Craigentinny Edinburgh, Boiler Installation, September 2014
"Scott was absolutely amazing and also his crew. He did exactly what he said he would do …… he phoned when he said he would phone. He e-mailed when he said he would email. We really appreciated that. From the first point of contact with yourselves I had confidence that I was dealing with a professional company. We have no hesitation in recommending you to others, in fact my wife already has."
Private client, Boiler Installation, September 2013.
"I just wanted to say thank you for the excellent job this morning. Turned up on time and as the job took slightly less time than was estimated I was charged less than agreed. House was left perfectly clean and tidy even after removing the fire and boiler."
Graeme Eunson, Back boiler and fire removal, Craigentinny EH7,September 2012