Customer Testimonials

"We couldn’t have been happier with your service from start to finish. Communication was excellent with quick replies to emails and messages sent regarding engineer arrival times etc. Your staff were really tremendous – thoroughly professional from the initial inspection to the actual installation; they were punctual, polite and really helpful. The work completed was exactly as advised and we were informed at all times about what was going on. I would not hesitate to recommend your company."

"Excellent communications before, during and post job from their team. Mark, the engineer on the job, exceeded our expectations on all aspects: punctuality, safety, tidiness and explaining his work/the installation."

"I would undoubtedly use Scott Findlay Plumbing and Heating again and would highly recommend to others. Exceptionally prompt response to all email correspondence. They made a massive effort to resolve two fairly tricky repairs in my house - both of which were difficult to find replacement parts due to their age. The plumbing engineer who attended the house was on time, (early in fact), polite and helpful. Very happy with the whole process."

"I was very pleased with the works carried out. The thorough job and friendly nature of the engineers were a credit to the company. I would 100% be happy to use this company again and would recommend to others."

"Since moving in to my house I have used Scott Findlay on many occasions and, in my opinion, these are the best heating engineers in Edinburgh. The works performed include: installation of new hot water cylinder; annual boiler services; gas fire repair; system flush; replacing TRVs; heating system conversion. Every time a thorough, excellent job and all of the engineers I’ve met are friendly and knowledgeable. Last year I arranged for a chemical flush and conversion of the heating system to a sealed system. This has made a big difference to the warmth downstairs in my home. Indeed one radiator in the living room, which had never worked since I moved in, is now blasting out the heat! The engineer, Simon, was excellent and the install was neat and tidy. He was happy to answer any questions and took time to explain the work which he had carried out. Scott Findlay are my first choice for the annual boiler service and any heating works. I have no hesitation in recommending them to others. I know that several of my neighbours have also used Scott Findlay and have all been very happy with the job."

"I had an amazing experience with Scott Findlay Plumbing & Heating services and team. Everything was checked, the engineer in my house was very kind and helpful, and I don't think Edinburgh has anyone better than you guys. So accommodating when I needed to change the appointment time, so professional and great to work with. I would 100% recommend you to everyone!"

"As usual, I received an impressive level of service from booking and reminders through to the boiler service. The service is always friendly, efficient, and on time. I wouldn't dream of going anywhere else except Scott Finlay."

"Yes I would consider your company again. Service very good, office staff very good at keeping customers informed of any changes and you engineers are very polite and clean up after. I had to leave my house for a short time during the engineers visit and felt comfortable doing this. Not sure if I would have done this with other companies."

"I just wanted to say I was extremely impressed by the level of service I received today and found the boiler engineers to be polite, professional and knowledgeable. I was also grateful at being kept updated with texts to say when they would be arriving. I would have no hesitation in recommending your services to friends and family and thank you again for your super service!"

"I think your engineers are great! We had a bad experience with another company a few years ago who simply turned on the boiler and said everything was fine. Your engineers are much more thorough and are also happy to explain things to us mere mortals. The engineers I've dealt with from Scott Findlay are genuinely nice people, which goes a long way in my book."

"Super service, as usual, issues sorted with no problems - tidy, efficient and friendly. I use your company for all heating and plumbing issues and will continue to do so. You came out last year on one of the coldest days of the year within half an hour (when I had been on hold with the insurance company for hours) to deal with a burst pipe that was pouring mains water out. I will forever be grateful; I was on my own, in tears, drenched, freezing and panicking over what to do. Local, personal, and excellent service!"

"Martinus was prompt and extremely professional, tidy and thorough throughout the boiler service. He also removed a massive spider from my bath which was definitely above and beyond his remit and I am very grateful for this! I'd have no reservations in recommending Martinus or Scott Findlay for future work and I'll be using your services again. I also appreciated the good communication prior to the service and afterwards, and the exceptionally professional service throughout."

"Your Firm came very highly recommended and I‘m delighted to say that you lived up to that recommendation. Will be more than happy to use you again."

"The whole installation process went very smoothly, despite it being a large and complex setup involving more than 20 radiators. Our pipes were replaced with larger ones, and were inconspicuously lead to new locations. Our exterior stone walls were carefully patched with stone to conceal the large old vent and a neat hole cut nearby for the new one. All was done with the minimum of mess. Cameron and his team did a great job, causing us as little fuss as possible. All other trades they brought in did a first-class job. There were a couple of radiators that malfunctioned the following day, but they sent a guy very quickly and sorted them out within a couple of hours of my call. We were very delighted with the whole thing, including their honesty in reducing the bill when the plasterer was not needed. The Hive controller and app are excellent. It will be great to be able to control the heating remotely when we're on holiday in the winter."

"Great service! Lovely engineers who turn up on time. Highly recommend and we will use again if needed."

"I was impressed by Simon’s skill and calm confidence! The communications have been streamlined. I’m grateful for the willingness to discuss (in depth) the extent of the works involved and advise accordingly, it has been reassuring. Also, by being flexible and allowing me to do some prep between stages, it has made the (to me) daunting job, manageable economically and perhaps more importantly, less stressful. A happy customer :)"

"Your service is always excellent! Kevin, like the rest of your team, was friendly, respectful and extraordinarily patient with me knowing very little about plumbing. Kevin also has superb technical knowledge, experience and judgment; his service (and yours) are really second to none. I also have a similarly high opinion of Alan, who really is the friendliest service engineer a customer could hope to have as well as also being such a competent and knowledgeable one as well."

"The engineer was superb; professional, polite and friendly. He even offered to take his shoes off! He was quick and efficient and got the job done. I also really like the text messages used for communication. This is my second year of using your company and I will no doubt use it again in the future. Absolute stars!"

"I’m very happy once again to have Scott Findlay carry out my Gas Safety Certificate and Portable Appliance Testing. Gary was professional, efficient and a good communicator. He answered questions clearly and explained the testing. I will look forward to using Scott Findlay again next year."

"Thank you very much for the excellent service provided today. Throughout the whole process, the team is always incredibly efficient and professional. All the plumbers who have attended any of the maintenance jobs have been very helpful and always explain exactly what the problem is and the action plan for repairs. The reminders for scheduled jobs are great too!"

"Thank you for such a professional and quality service. From the first contact on the phone, to the day of installing our new radiator, I have been very impressed. I would definitely use your company again for any future work."

"This is the first time I have used your company and have no complaints at all. From estimate to completion everything was dealt with in a very professional way. Alan the engineer did a great job, very clean and tidy. Will use your company again next year for annual service, great job."

"I wanted to thank you for the extremely quick and efficient repair Duncan made to my central heating/hot water fault. I called your office on Monday and was offered an appointment on the same day. Duncan arrived shortly after I received a text to say he was on his way - impressive! The fault was diagnosed quickly, repaired equally quickly in a very professional manner. I have used your services before and have recommended Scott Findlay on several occasions to friends and neighbours. Your company is my number 1 choice for central heating/boiler repairs, even although I have a maintenance contract with a certain national organisation. Thank you again for your quick response and repair to the fault."

"The work which was carried out by Brian was great, no problems at all and he was so helpful. I certainly will be in touch again, it’s great to have a reliable company on your doorstep!"

"Scott Findlay supply a friendly, helpful and prompt service. I have used them a few times and will continue to use them again as required. A professional service with excellent communications."

"Please pass on a big thank you to Brian who did a brilliant job and was professional, very friendly and helpful. He even took the time to explain some of the boiler features in more detail to me, to help heat more efficiently and save on gas - much appreciated this. I have used your services a few times now in the last years and every time everything was done absolutely satisfactory and reliable. You got a great team there 🙂 Definitely will continue to use your services in the future."

"The guys were really professional, timely and respectful of the property - they left no trace of their visit apart from the extra cupboard and the shiny boiler!"

"I’m delighted with the service provided. You identified the problem that has confounded multiple British Gas engineers. Everything was explained everything clearly and the problem was repaired. I couldn’t be happier with the service and I will definitely be using you again and also to fit a new boiler. Many thanks"

"The service, as always, has been fantastic. We needed a plumber at very short notice to repair a damaged tap before our next guests arrived. We were fitted in the following day and everything was sorted rapidly. We’ve used Scott Findlay for a couple of years and always been impressed with the excellent level of service."

"The most thorough service of the gas fire I’ve seen. The fire was completely dismantled, checked, cleaned and re-assembled. The engineer was able to identify two issues, admittedly minor, which would normally have been missed. Overall, along with the boiler service - I would score 10/10."

"Brian, as are all the team, punctual, polite and very focused. I have dealt with the company for many years now and always found them to be totally professional and helpful; a credit to the industry with no surprise that Scott Findlay have been recently awarded "Scotland's Best Domestic Plumbing & Heating Company 2023". Worthy praise indeed and very well deserved! I have no hesitation in recommending the company for any plumbing and heating requirements."

"Just wanted to say a massive thank you for excellent service as always. Mark arrived promptly for our appointment and carried out my service quickly and efficiently with no mess and no fuss, Lovely, friendly and very efficient staff; I recommend you to everyone and wouldn’t consider letting anyone else near my boiler. It’s a pleasure working with a company that highly values their customers - keep up the brilliant work!"

"Alan was very tidy in carrying out the job and left everything clean and tidy while working effectively and efficiently. I can't praise your workmen enough, it was a pleasure to use such an excellent company!"

"I am very happy with the service provided - Brian has a strong work ethic and was very good explaining the options to me once he had identified the issue. I would not hesitate to use your company again or refer to other people."

"I cannot thank the company enough for a very swift and professional service. Both engineers were extremely friendly and polite. One of the Engineers was also allergic to cats and didn’t complain at all, he just got on with things. The work was carried out much sooner than I expected and the bill was reasonable. Labour wise I was charged exactly to the minute which I was very impressed with, especially after having issues in the past with tradesmen adding time. I will definitely be recommending you to anyone looking for a plumbing and heating engineer. Thanks for your excellent service!"

"Very professional and helpful. Advised of potential issues early (was an old boiler and parts availability in doubt) to avoid any nasty surprises. Fortunately, they sourced a replacement part and quickly installed it. Very easy to deal with and already in my contacts list for any future issues."

"I was very happy with the demeanour and quality of work undertaken by Brian and the two joiners. They were a pleasure to have in the house. In addition, Brian was most helpful in the matter of the stopcock and I look forward to your proposals on the necessary works. Thank you also for your own supportive manner and approach to work in hand, I am very grateful."

"Alan was very good today - it was a pleasure to have him here. He explained everything he'd done, and what was going on with the boiler. We've been very happy with everyone we've seen from Scott Findlay over the years, and we'd be more than happy to continue to use your services."

"I want to thank Gavin, Duncan and Brian for their services on this piece of work. I was impressed with the flexibility and adaptability of each person and will be delighted to do business with Scott Findlay Plumbing & Heating in the future."

"My thoughts about your companies service is that it was friendly, helpful and very prompt, I mean what more could one ask for! Would I use you again? Most definitely yes, and yes I would recommend you to friends too. TOP SERVICE!!"

"Thanks for the work done by your plumber this morning, I was really happy with his attitude and the friendly way he went about the job."

"Thank you so much for the professional and prompt plumber that attended, it is a wonderful job. I also want to recognise the team who arranged the appointment and their kindness and flexibility around appointment times. I would be delighted to use your services again in the future."

"We are delighted with the service provided by Scott Findlay plumbing. The engineers who fitted the boiler were pleasant, helpful and extremely tidy and cleared up each day. They were also happy to answer any of our questions. We would definitely recommend Scott Findlay to friends and family."

"Work done to a high standard by a very polite and professional engineer who explained all required to be done. Would definitely use company again."

"Thank you for attending my problematic boiler, I am impressed by how quick you were to respond to the initial request, an inspection visit and subsequent fix. The engineer was very personable and professional and the office support first class. I will not hesitate to use you again but hopefully that won’t be required too often!"

"Your service was exemplary, very prompt and your engineer took ownership of the job to see it through and sort out the inadequacies of previous tradesmen, many thanks!"

"Thanks very much. Excellent service and worth every penny! Our appointed engineer was excellent; on time, clear, capable, quick and very skilled obviously. We find the whole company to be reliable and very responsive."

"The engineer arrived exactly on time, was very polite and got straight on with the job. He left no mess and even wore protective coverings on his shoes. Five stars! I wouldn't hesitate to recommend to friends and family."

"Service as usual was excellent. The engineer was very helpful and informative, a credit to your company!"

"The service was excellent -- I was given full information, the work was begun punctually and completed within the estimated timescale. Everything was cleared up afterwards and the installation worked correctly. I have used Scott Findlay before and would do so again."

"Excellent service! We always recommend you guys if anyone says "Do you know a reliable plumbing/heating business?""

"This is the second time your company has serviced my gas fire. I was very happy again with the service today. Mr Walker undertook the job quickly and efficiently, and helpfully explained what he was doing. I will have no hesitation in using Scott Findlay next time, and do appreciate the reminder! I would highly recommend your company to others."

"I thought your service was, as last time, first class! Brian carried out the work based on his earlier survey in a very professional and friendly way. I’ll certainly be back in touch for future work and will recommend you to friends and family."

"I was very impressed by your service and would definitely use your company again. Both engineers who attended my house were very polite, knowledgeable and efficient - a credit to your company!"

"I can't thank you enough for all your help, from my first conversation with Claire to the job being completed. You made me feel very confident that the problem would be found and work carried out. Simon Pugh was great on both visits, his knowledge and workmanship was very professional. The communication from yourselves, between emails and text messages were appreciated, and when you said you'd be here, you were here. This has been an ongoing stress for me since the first week in January, however after contact with yourselves, this has been resolved within a couple of weeks. And yes, any future projects or boiler issues, I will definitely be back in touch!"

"I was really impressed by a number of things: Communication beforehand by email and text to remind me of appointment. Message to advise engineer was on his way. Engineer arrived promptly and was very friendly. Engineer seemed to be very thorough and took time to explain what was done. The invoice arrived quickly and was a reasonable cost. Overall I am really impressed, will definitely use your company again and will happily recommend to others."

"The service was excellent! The guy who came out was great and good at explaining the issue. It was a very prompt service so I would definitely use you again. Thanks very much"

"Excellent service from initial enquiry and follow-up call to confirmation of appointment. I also received a text message confirming your plumber to be on route. He was prompt, respectful, and clarified work to be done. I can't praise the plumber or team enough. I wish all companies had your high standards of service. Thank you."

"The service was excellent and hassle free. Arranging the appointment via email was great and most accommodating as our availability was limited. The engineer arrived on time and was very swift at both diagnosing the issue and sorting it. Great service will definitely be using again for any plumbing or boiler issue or projects."

"I am very happy with my new basin and the young man that did the work was a gentleman. I have now met 3 of your employees and been very impressed with them all."

"We were very impressed with the service provided by you in solving our central heating problem. All the dealings we had with your staff (the office, and engineers Duncan and Simon) were very professional and gave us confidence that the work would be properly carried out. Both arrived promptly and were always polite and considerate. It was very helpful to get timeous replies to our emails and also to receive regular text updates on when the engineers would arrive. We won't hesitate to contact you again for any further work which may be required."

"I wanted to say that the boiler service that was carried out in Sept 2022 was fine in every way, We have also been delighted with the new boiler that you installed in Sept 2021, this was it’s first service and was all carried out to a very high standard. I would definitely recommend you to others for similar work, nothing was any trouble to Brian who carried out the work, he also installed the boiler, and did a great job then as well!"

"Thank you so much for services provided. Brian was exceptionally professional, and friendly. He took time to explain what was required and why, which I very much appreciated. I have saved "Scott Findlay" on my phone and would definitely use your company again. The office staff are also great."

"As always very happy with service received. Alan was prompt arriving, polite, professional and friendly, no mess and informed of all work."

"Thanks for providing an excellent service when replacing my cold water tank this morning. Mark arrived on time was friendly, did a great job and was very tidy. I was so impressed that work took less time than estimated. Great service from initial contact to completion of work. I would not hesitate to use your company again and recommend to others. Thanks again for a great service."

"Thank you for a great service, in particular great communication with a speedy quote and booking - I would definitely consider using your company again."

"I am very pleased with your services overall and would happily recommend you to friends and family. You have been reliable and consistent and all the employees I have dealt with were kind and professional, hence I have used your services multiple times."

"We were very happy with the work done on removing our kitchen radiator. The engineer made a good job and cleaned up before he left. We would definitely use your company again."

"I found all your staff to be courteous and professional, this included the office staff . The engineers arrived promptly if not early at the allotted time. I was kept up to date with e-mails and texts which I appreciated. I would use your service again. Thank you for fixing my boiler .....I am now warm!"

"I thought the level of service was excellent and the plumbers who attended were very professional."

"I wanted to say a huge thank you for such a quick response today in getting my boiler sorted. Your specialist was lovely and did the service as planned. He kindly managed to disconnect my Nest which wasn’t working so I could at least have the heating on – I am very grateful for that as appreciate that was above and beyond the service. I’m so glad I chose you guys to fit my boiler and very grateful for great service."

"Bloody brilliant service!! Thank you so much for coming out to fix my mistake so quickly and not charging us huge emergency call out charges. Now to find a plasterer...."

"As per usual, your company runs like clockwork. Text reminders of appointments, texts to alert when plumber on their way. So well organised and makes the most of everyone’s time when we all lead busy lives. Duncan was very professional, chatty and got the job done ✔️. Thanks again!"

"Very pleased with service provided. Engineer and assistant turned up on time and completed the job with no mess left behind. Both were very polite. I would have no hesitation in recommending your company."

"Wow, what can I say! You turn up when you say you will and do the job that you quoted for and leave the place spotless. We will definitely be using your company in the future."

"Our boiler service was carried out today by Alan and I would like to say that he is a credit to your Company. Alan arrived on time and carried out the service work in a safe and methodical manner. He was very knowledgeable, friendly and I would not hesitate to recommend your services to others."

"Regarding the work and tradesmen, I have never had more professional and competent people in the many years I’ve used tradesmen. Simply the best!!"

"After having a new kitchen tap fitted by Scott Findlay, I was very impressed by the service so decided to get my annual boiler service done. I again received excellent service, including work required on the flue. The administration was also very good with reminders the day before and good paperwork, thank you."

"Our engineer Cameron was excellent. He was extremely thorough and very careful. We had a high degree of confidence in his work. So another year of servicing and we appreciate the quality of work as always."

"Cameron - was excellent. He was extremely thorough and very careful. We had a high degree of confidence in his work. Another year of servicing and we appreciate the quality of work as always."

"I think this is now the 3rd year Scott Findlay has serviced my boiler and I am very pleased with your service. I will not hesitate to recommend you to anyone who is looking for plumbing/heating work. Alan did my boiler last year and I asked for him again as I was very happy with his thoroughness, expertise and attention to detail. He also advised me on settings which will keep my costs down. He gets a 10 from me!! Many thanks again, Great Service!"

"We were very happy with your work. The fitters were professional, helpful and courteous while in our home. The standard of their work was high, and although the job was tricky we had confidence in their ability to overcome the problems. They worked late on the second day to ensure that we had heating and hot water that night, which we really appreciated. The office kept us well informed before the work commenced and as it progressed. We would recommend your company to others and wouldn’t hesitate to use you again."

"Once again I am very pleased with the service I received from your company. Kevin contacted me to agree on a time for the engineer's visit. Mike arrived at the agreed time and carried out his work in a very professional manner he even took time to make sure the radiators were working properly. Both members of your staff were polite and friendly giving me information in an easy to understand way. Thank you again."

"I am really impressed with the use of updates and reminders; balanced with on time engineers. Will definitely recommend you to colleagues and friends."

"The words I would use to describe Alan are excellent, wonderful and delightful! Alan has visited me once before on a previous call-out at the beginning of this year. The reason that his sympathetic and enthusiastic approach is so valuable is simply that plumbing ( whether water or gas ) is a technically complex subject that no non-plumber can ever really hope to even partially learn. So, for it to be communicated and demystified so simply and clearly as Alan seems to manage to do quite effortlessly is a godsend ; it quickly resolves every logistical and financial question-mark in the householder’s mind. Thank you for your teamwork and professional assistance once again, and also for the chance to share these opinions here."

"Very pleased with your colleague Alan's service - he arrived punctually, serviced the boiler without any hassle and updated my service log as requested. Before the visit, I had planned to ask him about optimal flow temperature settings for economical boiler operation. I was pleased I didn't have to as he raised the issue with me proactively. He discussed the best settings for both the flow temperature and the hot water with me and showed how to make further adjustments myself. For me, this was an example of great service, given the current high cost of energy. Many thanks for your help."

"I am extremely pleased with the work carried out. Your engineer Brian was extremely professional, courteous and kept me informed. I was really pleased with the way he carried out the work and would not hesitate in using your firm again or recommending yourselves to family and friends. Brian is an asset to your company."

"Thank you for the excellent service. The work was quickly scheduled for a convenient day and time, great communication on anticipated time of arrival and the work was undertaken very professionally. I would happily recommend your organisation to friends or colleagues and would have no reservations to using you again."

"The service was excellent and I appreciated the updates by text beforehand. The engineer was friendly, efficient, considerate and explained fully to us what the issue was. I'd consider using you again."

"The engineer arrived on time and carried out the work quickly and efficiently, in a friendly and polite manner. He answered all my questions and gave general advice on boiler maintenance. I would be happy to consider using your company again."

"Your service was spot on again with your engineer Simon showing up on time both days and doing an excellent, clean job!"

"Your engineer Brian was delightful and couldn’t have been more helpful. He gave me advice on energy-saving measures, showed me how to adjust the flow temperature and insisted I call if I had any further questions about anything at all. He also noticed my cat flap and checked that the cat would be ok when he went to collect something from his van. Exemplary customer service, thank you. Would definitely recommend."

"I am very pleased with everything that was done and with the professionalism and friendliness of your team."

"Your engineer was extremely diligent and great to deal with – we’re very happy customers!"

"Thanks again for a great service. Can’t think what I’d do without you!"

"Often when trades people enter your home it can feel like a mini invasion; but Scott Findlay keep disruption to a minimum and are punctual, quiet, tidy and friendly. My job was not straight forward, due to unexpected issues that arose from a previous installation (by another company) but all my concerns and questions were patiently answered by my installer Cameron who could not have been more helpful. All dealings from initial enquiries onwards have been professional friendly and efficient. Would not hesitate to recommend."

"This is my second time having an annual boiler service, gas safety certificate and PAT testing performed by Scott Findlay. The reason I returned to them was the clear, prompt and no fuss communication. The ease of booking an appointment is hard to find elsewhere. Cameron turned up on time, was professional and able to answer any questions as well as competently completing the job. Great to see they do apprentice training as well. I’ll be returning to them next year."

"Many thanks again for an excellent service. Your engineer arrived as scheduled and carried out the repair diligently as well as carrying out operational, gas and exhaust checks before leaving. We’ll be back in touch to arrange our annual inspection/service."

"I called Scott Findlay after contacting 3 other companies who did not respond to my voicemails or email requests. Mark arrived the next day at the time arranged and was very friendly and professional. He explained the job and what parts he fitted to our toilet cistern and bathroom tap. Excellent job done, flush working perfectly. I was impressed with all aspects of customer care and service provided and would certainly recommend this company to friends and relatives"

"I had been intending to get a few quotes before going ahead with a new boiler, but Claire was so helpful when I called that I didn’t even bother getting in touch with anyone else. Everyone else from your company has been equally excellent - Kevin, Brian and Ian were all professional and friendly and the quality of workmanship has been superb in every detail. I cannot find even a single tiny thing to complain about. I am very rarely happy to pay an invoice - but I’m delighted to say that the service I’ve received from your company has been worth every penny. Bravo for running such a great outfit! Thank you to all involved."

"I have used Scott Findlay a number of times over the last few years for a variety of small jobs and they have always provided first class service. The office team are very efficient in booking jobs and emailing invoices over and the plumbers who visit are always courteous and professional. I would always recommend Scott Findlay as a top class, hassle free option."

"I have to say that we are delighted with the service you have given to our Aunt. Quick, efficient, clean and friendly. You were recommended to me by my friends in Moray Place and I have reported back to them that everything they said about you was correct. My thanks indeed!"

"First time using your services and properly impressed by the speed and the effectiveness of the work done on the boiler and the Hive installation - top notch service!"

"I was really pleased with the service provided. The engineer arrived spot on time and was careful and clean, despite cleaning out lots of soot from behind the gas fire. He had everything checked and working and explained what he had done. The price was reasonable too. An excellent service and I would recommend."

"The engineers who came out were very efficient and knowledgeable and definitely did a good professional and friendly job. The whole approach has been very personable and I was kept in touch with everything very well; I am happy with the work done."

"The engineer who visited my property was highly conscientious and well-mannered, completing the work to a high standard and leaving the working area clean on departure. Based on my experience to date, I have found this company excellent to work with and I sense that those in charge demonstrate competence in training their staff to an excellent standard."

"We have been using your services for the past 4 years and think you provide excellent service levels. Your staff are friendly, professional, always on time, and carry out the work to a very high standard. We would use you again without hesitation, and also feel comfortable in recommending you to friends and neighbours."

"I highly rate the service I received from Scott Findlay. From the clear communications by email and text reminders; to the professional and nice manner of the engineer. The whole service offered me real confidence I was engaging with a reliable and responsible company whose ethics I could trust."

"We are very happy with the work your engineers did. Their attention to detail is impressive and they always make sure that the customer is happy! I should also mention that they work VERY hard. They don’t stop from the moment they arrive until they leave, and do not leave until they have reached a point in the job where it can safely be left overnight. They were very conscious of leaving us with as little inconvenience as possible within the parameters of the job. We are also happy with the outcome of the work. We had no water pressure to speak of before, we do now and we will assume that the heating will be equally impressive once the cold weather comes back! Personally I am impressed that, as a business, you are taking on apprentices. I think the general demise of the apprentice system across the trades was a great shame and I am very pleased to see that it is making a return. Hope it goes well! I will certainly recommend you to others, my daughter has just bought a flat and I was very pleased to see that her new looking boiler has your name on it!"

"Many thanks for such prompt efficient service - it's great at last to find someone who actually comes and does the job in such a friendly manner."

"We do not do Facebook and find websites like trusted trader challenging. However, we may make an exception and an effort this time! I wanted to tell you how impressed I was with the whole organisation and service you provided. Everything was so efficient, right from the start with the initial phone call and guideline estimate, the first meeting with your team and finally the work carried out here by Brian – what a nice man. Needless to say, I will have no hesitation in recommending your firm for any plumbing and heating work."

"Kev was so efficient, honest and hardworking. He is an asset to your team and you should be really proud of his work ethic. A joy to have in my flat."

"This was brilliant service, thank you so much. Having been resigned to a weekend without hot water and heating, you were really responsive by email and phone late on a Friday afternoon and your engineer came out promptly and fixed the problem with minimum fuss. Thank you!"

"Simon's service was impeccable - he knew his stuff, he was very friendly, he was polite (proactively putting on shoe covers inside the property), he communicated the process of root cause deduction and issue resolution very well indeed. An excellent service and someone I would put at the very top of the list for any future plumbing work."

"I was very happy with the work carried out and the way that the whole process was managed. Brian and David did a great job and were very easy to deal with. I will certainly use you again and am in the process of getting a quotation for more work at present."

"We are very pleased with your service. My initial call with Dee was dealt with in a very prompt, helpful, friendly and efficient way. The engineer Alan was very friendly, professional and knowledgeable. We intend using your services going forward."

"We have been very happy with the service we have received from our initial boiler service through the advice regarding replacement and the fitting of the new boiler. The engineers who have visited have always arrived on time, knowledgeable, helpful and tidy. Communication with the office has been good too. We would be happy to recommend your company."

"Excellent, excellent, excellent! What a breath of fresh, clean air! Absolute professionals, from clear estimates to wearing protective shoe covering when entering your property. I strongly recommend this company. Thank you Scott, Claire and the excellent engineers that carried out the work."

"The personnel that have worked on my central heating system from Scott Findlay are a credit to the Company. They have been punctual, professional and courteous and have completed the work in an exemplary manner. I would have no hesitation in recommending the company to any of my friends."

"So grateful to have such a great local company looking after our boiler. The fact both my grown up children took my advice to use your company in their own homes shows the trust you have built up for customer service and professionalism."

"Yes, absolutely I would employ Scott Findlay again. Accommodating, even at such a busy time, courteous, punctual and efficient. It is a huge relief to have a functional kitchen sink and washing machine after a very stressful month. I am very grateful, particularly to engineers David Paterson and Mark, both a real pleasure to deal with. I hope everyone gets some downtime over Christmas and New Year and your company does not find itself beleaguered again in the New Year by the latest pandemic developments. I firmly believe in supporting local business wherever possible - we all really need companies like Scott Findlay."

"I’ve just had my boiler and 4 radiators replaced. From my initial phone call right through to completion of the installation, everyone I’ve spoken to has been friendly and helpful. Nothing was too much trouble for them. The installers even tolerated their work being inspected by my dog every 5 minutes!! A great company that really does put the customer first. I highly recommend them!!""

"This is the second time I've used Scott Findlay for my annual boiler service. On both occasions I've had clear communication with regard to quoted price and booking an appointment. The engineers have also been very helpful and professional on both occasions. Very satisfied and would happily use this service again in the future."

"As always, I’m very happy with the service that you provided. I like that when I call you I get an appointment for an approximate time, and that I get a text when the engineer is on his way. The engineers are always very pleasant, competent and good communicators. I’ll be very happy to use Scott Findlay again in the future. Merry Christmas and Happy New Year to the whole team."

"What a joy to walk into and wake up to a warm house again. Mike, your central heating expert, went through a rigorous examination and found then repaired the problem causing loss of heating from our system. Season’s greetings indeed :)"

"I was previously on a service contract with Scottish Power and was no longer happy with the service I was getting so I decided to end the contract and use a local firm. I was extremely happy with the service, being given a time slot was useful and the engineer was excellent. I had concerns with the experience level of some of the engineers on my previous contract but had no concerns at all this time and would not hesitate to use you in the future for my regular service or recommend your firm to others."

"Would just like to say that the engineer you sent to do my service was a real asset to your company. Arrived on time, professional and courteous, with a nice bit of chat too. Once again, I would recommend you every time."

"We were delighted with the service from Scott Findlay on this job. The advice to go with the power flush option was spot on and it finally resolved a long-standing problem. Simon was very efficient and determined, and seemed genuinely pleased at the outcome. We have used Scott Findlay for some time now and will certainly continue to do so."

"I would like to say how impressed I am with your customer service and the quality of the engineers that you employ. Alan Eeles completed my boiler service and did a few other checks today. He was thorough, polite and very professional at all times and a huge credit to your company. You are a very easy company to deal with and your customer comms are fantastic. The staff on the phone are also superb to speak to and always helpful. I will always plan to use you in the future and will never hesitate in referring potential customers to you."

"I’ve been using Scott Findlay Plumbing & Heating over the last couple of years to service my boiler, and recently had them install a new boiler after my old one was no longer fit for use. I can’t recommend them highly enough, the staff are very professional and knowledgeable.""

"Thank you so much for organising this service. It went so smoothly as usual and Brian arrived on time and was very pleasant, knowledgeable, organised and efficient. It was such a pleasure to have him checking the boiler and gas fire. I will certainly use you again and recommend to my friends and family and if considering more work."

"Alan Eeeles came to service our gas fire yesterday. Alan was very polite and personable and took the time to explain the work he had carried out on our fire- which also included removing a fly screen from behind the vent (which could have made the fire unsafe to use) I was delighted with Alan’s manner and service and I shall definitely use your company again."

"I just wanted to say a big thank you for being so accommodating throughout this project. Our clients are delighted with their radiators and the service provided."

"Once again I have to congratulate Scott Findlay on another excellent piece of work. I have been using the company for over 7 years now and their standard of service is second to none. From Scott himself, all the engineers and the office ladies I have always found them to be totally professional, courteous, helpful, clean and tidy in their work. In such a highly competitive market they are a credit to the industry in their consistency and high standards. If you need a new boiler or other plumbing requirements don't dare look elsewhere - these are the ultimate experts."

"Yes, would definitely use your company again. Everyone we have dealt with is great and very professional - and tidy :)"

"We were extremely pleased with service we have received and the professionalism shown from the employees of Scot Findlay Plumbing & Heating Ltd. We'd happily recommend your services to friends and family."

"The service engineer Duncan promptly arrived at prearranged time. He wore an isolation mask, protective overshoe covers and brought covering sheet to protect our kitchen surfaces etc. He was polite and had a professional approach to the task at hand. We kept distant after an initial quick introduction for general safety. We would welcome him back again, or any of your other staff, all of whom have been very good and helpful."

"I am happy with the work. Brian did a great job on moving the boiler. It was very neat and professionally installed. He's an asset to your firm and I would highly recommend him. The other engineers's were excellent too and provided what I asked for including removing the tricky water tank. I am very happy with the outcome and want to thank you all for a trouble free and also stress free conversion."

"Engineer was very professional and quickly identified the fault with the boiler, but also carried out all other necessary checks on the boiler and flue pipes. Excellent service and grateful that Scott Findlay were able to respond so promptly to my request for assistance."

"Your engineer Alan arrived in good time and was very courteous, positive and friendly. I was impressed that he covered his footwear and wore a mask. He advised me regarding the carbon monoxide monitor which needs replaced. He also helped me with a leaking cistern valve and appears to have resolved the issue (which I really appreciated as this was additional to the scheduled work) He provided me with a verbal report after his inspection and boiler servicing work and advised that it was working well and was good for another year. Before he left I asked him for advice about the living flame gas fire in the sitting room. He took time to check it and offered reassurance that it was disconnected - he was very helpful. I would definitely choose your company again."

"We are so glad to have found you - you were so helpful and responsive. We felt in safe hands throughout and that we could trust you, which is priceless. Despite my many calls Dee never made me feel that I was being annoying, was happy to take my calls and keep me up to date. You got back to me on a Sunday which I so appreciated. And Scott himself called at one point to explain what was happening, which again made me feel in safe hands and that you guys were on it. You texted and e-mailed each time you were coming which was really helpful, and kept me updated on the situation. Despite it being tricky to find out what the problem was you didn't give up, and I felt confident you'd find out the problem and find the answer. We will be buying another property and will always use you guys from now on! I will also recommend you to others. So thank you :-)"

"I originally chose you you by searching on Edinburgh Trusted Trader and you were one of the highest rated plumbers there. I found your service was excellent - telephone calls were answered promptly, good feedback was provided about when your engineer would arrive and how much time the job would take and how much it would cost, and your engineer, Jonathan, was very good. I would definitely use you again if needed."

"As always, I was very happy with the quality of the work you carried out and the professionalism of your staff."

"We were really delighted with the work Simon completed. Very efficient and an excellent result, despite working in a cramped space on a hot day! We will definitely call again if we need work done in future."

"We were very happy with the service, the tradesmen were polite, efficient, and got on with the job, despite incredible heat to be in a small cupboard/loft space. I was also really impressed that you were able to scramble another plumber at short notice when the original guy was injured, really great customer service."

"Many thanks for your help. I was very impressed with your engineer who was efficient, professional and very friendly, he did a great job! Will definitely consult you in future if I have any plumbing/heating issues/projects."

"I would like to compliment your company on the recent work carried out on my boiler. I found your engineer both pleasant and efficient and I would have no hesitation on recommending your company to anyone requiring work done on their central heating system."

"As ever, I am so impressed with the customer service provided. From the advice on which option to choose, to solving the unexpected part problem - everything was handled very well and I am very grateful. Your guys are always so helpful, polite and accommodating and I wouldn't go anywhere else. Always happy to sing your praises."

"I wanted to write and say a huge thank you for everything that Scott, yourself and the team did for us during our emergency situation with our broken boiler! All of you worked so hard to provide the quote so quickly and schedule in the works at the first available opportunity, as we had no heating or hot water. Your service standards from start to finish were exceptional and the team of engineers carrying out the works were awesome too! Keep doing what you are doing - I would highly recommend Scott Findlay to anyone who asked."

"As in past jobs, your level of customer service and communication is first class. Your operatives turn up on time, are polite and professional. I have absolutely no hesitation in recommending you to all who will listen and would certainly come back to you for any other heating or plumbing requirements."

"I wanted to pass on some feedback of how happy I am with all the works that has been carried out. As you know I was a bit nervous about it all but Cammy and Brian have been absolutely top notch and nothing was too much for them! Everyday, everything was tidied up before they left and there has been minimal disruption to any parts of the house. Brian was very kind and left a small heater to keep me going as it was pretty cold last week. The standard of all the work is excellent, it just looks really neat and tidy. I have spoken about the job to a few friends and stated that I cannot recommend highly enough the work they have done. THANK YOU!"

"I think you guys are great. Service is always good, your engineer was on time, polite and got finished in good time. Everything is textbook. You'll always be my first choice. I'm consciously aware that you are quite expensive, but you really do get what you pay for."

"I was very happy with the work carried out by Mark. The improvement in our heating system is amazing. We will definitely use you again for any future works."

"In terms of your service Kevin was very professional from first arrival wearing a mask, overshoes when going on the carpet upstairs and socially distanced at all times. He worked quickly and efficiently at all times. I also liked the large padded mat that he used to work on which protected the new floor as well as his knees! Very satisfied with his work and demeanour and would certainly recommend you to friends and request your services again when needed. Thank you Kevin and Scott Findlay Plumbing & Heating."

"The workman and work carried out was first class. David was polite, answered all questions with confidence, cleaned up all areas after work and completed everything on time. We have used you in the past and had no hesitation contacting you as we were confident of a 1st class job again. We have passed your name on to friends and neighbours. Many thanks again"

"The guys who came to carry out a service and then to fit parts were extremely courteous and carried out the work effectively and efficiently. A gold star would have to go to the person who I dealt with when making an appointment and then when I had to rearrange the day and time. It is rare to be able to have a conversation with someone who is really pleasant, knowledgeable and easy to talk to. She is definitely an asset to the company. The only down side was when I was told my boiler was really old and needed replacing! I would consider recommending you to others."

"I was very pleased with the service. I received an email confirmation of the arrangements for the callout and found the one hour time slot very helpful. Derek was very pleasant, thorough and advised me what was wrong and what was required. I am delighted with the new tap fitted and would definitely use Scott Findlay again."

"After years of unsuccessfully trying to identify a professional and efficient plumbing company I have now found one with Scott Findlay. Our radiators haven't worked properly for years and I also required some smaller plumbing jobs carried out. From my initial telephone enquiry through to identifying the problem and undertaking the works the firm was excellent. They updated me via text messages to confirm bookings and timings and actually turned up when they said they would! Simon, the engineer, was extremely pleasant and a tidy hard worker. All radiators are now working efficiently and I won't have to worry about having a cold house next winter. I happily and confidently recommend Scott Findlay to friends."

"The service provided was first class - from the initial contact to the final product. The response I got after sending an email enquiry was very prompt and everything from then was very efficient and organised. Johnny and Mark were meticulous in ensuring that there was no mess left and disruption was minimal. I would recommend your company without hesitation."

"I have always found Scott Findlay very professional with prompt and courteous service from all our dealings with them . Would thoroughly recommend this firm to anyone."

"We are very happy with the installation of the new boiler, David done a great job. He arrived on time, got straight to work and kept us informed on all progress. He was very tidy and explained controls of boiler and thermostat well. We are very happy that we chose your company to install our new boiler and have no hesitation in recommending Scott Findlay to other family and friends."

"I would to thank you for the excellent service which your company provided, I will definitely use your company again for any future plumbing work which I need undertaken. I would like to record my gratitude to David for his professionalism and the excellent work which he carried out today."

"I have just had a new boiler installed by Scott Findlay following various leaks on my old boiler making it uneconomic to repair. Everyone I have dealt with at the company have been first class. Each step of the process was explained, they were able to fit the new boiler quickly, and all of the engineers have been courteous and talked me through exactly what they were doing. On completion of the work the engineer cleaned up well then walked me through the new boiler controls etc. Great service and would highly recommend."

"It’s tricky to find really good tradesmen and there are very few I’d recommend (to be fair I am quite fussy and my girlfriend would probably say pedantic!) As usual, the service was brilliant. Whether it’s a small job or a larger job, the service is always excellent. The engineer Simon is brilliant, I have total confidence in his repairs and always takes time to explain what he has done."

"12 out of 10 for the work done. You can quote me as another satisfied customer."

"We're really happy with the service from Scott Findlay. Everyone has been friendly and helpful and the engineer who serviced our boiler was great and helped us with an issue we'd been having with a hot water no problem. We will definitely using Scott Findlay for future boiler services and plumbing repairs."

"We are very happy with the work. The team were pleasant, efficient and tidy, and you kept us informed all the way through - you work hard! Cameron also let us know what was happening every step of the way, and we felt confident in his handling of things. Our big thanks to the whole team; the jolly joiners who did a quick pipe cover for me and to Kevin for wishing me well when I had a hospital appointment, that was so nice of him. We would definitely recommend your company."

"The service we received was fantastic! We obtained an appointment quickly, especially during these difficult times. The guy who diagnosed the fault explained everything to us clearly, returning to fix the boiler quickly and efficiently. We would like to add that we felt reassured and confident in talking to him, definitely knew his job very well. Could not praise Scott Findlay enough."

"I'm very happy with the work carried out. The guys who visited to do the work were all courteous and very good at minimising any disruption. I also found them to be more knowledgeable and determined to get to the bottom of problems than any other tradesmen we've used in the past. I'm still a bit amazed that our large living room radiator actually now works after so many years of just writing it off and living with a chilly room each winter. Two previous firms had tried to sort it over the years and just ended up throwing up their hands. Well done to Kevin and Brian. I'd not hesitate to use your firm again."

"I was very happy with your service and will definitely be calling you again if I have any problems. Mark was excellent, as was his work and everything seems to be working well now."

"I was really pleased with the engineer that came out to service my boiler. While he was here doing the service I had an unrelated accident and cut my hand badly. He was extremely helpful and drove me to the hospital, he really went above and beyond, and without his help, I'm not sure what I would have done. He rebooked the service for the following day and I was able to get my boiler serviced then. I will definitely be using Scott Findlay in future."

"Thank you for the prompt and efficient service. The engineer was knowledgeable, efficient, and was able to effect the repair - also a clean and tidy worker. Customer experience was good, friendly reception on the phone, email to confirm the booking, and I really appreciated the text to confirm the engineer was on route and on time. Hope I won’t need you again too soon, but will definitely consider you for my next annual service."

"Thanks for the boiler service. Your engineer was excellent, efficient and friendly. I will always choose Scott Findlay."

"Thanks to you and your team for your works on my heating system and tap. Simon was a pleasure to deal with and exceptionally neat and tidy!"

"I have had a very good experience with the company and wouldn't hesitate to recommend and use your services again. Kevin had come out to our home to carry out the assessment. I found him to be very professional and a great communicator. He was also very good with his covid health and safety measures."

"I would 100% recommend your company to others and would be more than happy to use the company again. The service I received from start to finish was brilliant. Chris fully explained the issue with my boiler so I understood why the repair was necessary, and Simon was incredibly efficient doing the repair. I'd also like to thank Dee as the customer service I received was incredible - she kept me up to date with the status of where the parts were when they were delayed, and phoned after the job to make sure everything went okay. Was so lovely to hear a friendly voice on the end of the phone at a time that was quite stressful! It was just brilliant service from start to finish & everyone I spoke to was so friendly and helpful."

"I was very satisfied and impressed with the service and professionalism. Will definitely consider using you again."

"Your service has been excellent throughout. It is unusual these days to deal with a company who responds quickly and politely and who then follows through on all arrangements timelessly. First class service and I will be happy to recommend your company to anyone who asks."

"I would definitely recommend Scott Findlay. I had been perfectly happy with the survey and quote from another company, but contacted Scott Findlay for a second quote and only then realised how they were so much more thorough in the survey and much more informative and transparent in communications. Even though their quote was a little more, I went with them due to this. Very happy from start to finish, not least the engineer's sympathetic attitude to my terrified cat. He had to enter the room where the cat was hiding several times and always understood to be very quiet and let me know in advance so I could go in with him. All tidy and clean after the installation as well."

"The team that came out were all very professional and knowledgeable, coped well with COVID restrictions and having 4 of us in the house during the works."

"As always, I was very impressed with your company. From my enquiry, right through to Mark coming to fit the heated towel rail I can't fault it. I will definitely continue using you and will also recommend you to my friends."

"As usual work was carried out in professional and friendly manner. Would always recommend Scott Findlay for any plumbing and heating work."

"The guys you always send to us are very nice, very professional and very clean workers. I would recommend you and will always use you again, thank you so much."

"I find your service excellent. In particular, I find the telephone interaction human, helpful and easy to use. This is important to me. Kevin Calder, who undertook the work, is very professional in his approach and instills confidence. That is also important."

"The plumber was so professional and helpful. Reassuring under covid restrictions."

"All 3 members of the team that visited were excellent, very clean and tidy work. Left no trace they had been. I liked the fact that they all wore shoe covers too. Will definitely be the first company I come to should I need more work completing."

"It is a refreshing change to deal with a company so organised and accessible. I would have absolutely no hesitation returning to, and recommending Scott Findlay."

"These guys are a simply brilliant, service is outstanding."

"Your engineer was superb! Professional, helpful, informative and the job exceeded our expectations. We would not hesitate to use your services again and will recommend you to neighbours."

"Service was excellent, as I’ve come to expect from Scott Findlay. I’ve used your company for a couple of jobs this year and have been very impressed. Chris was really good - very friendly and did a thorough job servicing the fire. I also really appreciate that, as per last time, your engineers take the time to explain the work they have done. The service and safety checklist was also sent promptly afterwards. Any heating or plumbing issues in future, Scott Findlay are my first port of call and I will definitely recommend to others."

"I just want to thank you and your whole team for the highly efficient way everything is done by Scott Findlay Plumbing &Heating Ltd. From the initial call to make an appointment to the completion of the work by highly competent and efficient engineers, I could not recommend your company highly enough. We were fully appraised of dates and times the engineer would arrive and we have never been left wondering when and if someone was going to appear, as has been the case with many other companies. The engineers who have attended have been very pleasant, followed all the Covid safety measures and have left the place immaculate. There is nothing better than being able to use a good local company. Many thanks for your excellent service it is very much appreciated."

"Your service technician Brian arrived spot on time. He wore protective over shoe slips before entry to protect our flooring. He conducted his work promptly and professionally and was polite throughout. We observed social distancing and wore facial protection. In compliance and for warranty purposes he duly completed the annual record and returned it complete with the two service keys for the magnetic water filter. As in previous years your staff and how they conduct themselves allows me to recommend your company without reservation."

"I can not fault the service I have received from your company. All correspondence has been dealt with quickly and very professionally. Both of your engineers were polite, knowledgeable and very good on the new COVID regulations. Delighted with the service and will use again."

"Cameron has been fantastic today. He was so helpful and dealt with the relevant people regarding the gas issue. He handled everything with ease and put my mind at rest - I can't thank him enough for that. Despite the hiccups, Cameron never showed any concern and just got on with the job. We can't wait to be fully up and running with our new boiler and will be the most delighted customers ever."

"I was very impressed by the service I received yesterday. The engineer was on time and was very personable. He carried out the service thoroughly and efficiently and kept me well informed throughout. He was honest and realistic about what's next and timeframes, which I really appreciated given the age of the boiler. A very reliable service and one I would highly recommend. I will be returning for next years service and when the time comes to replace the boiler. Thank you very much."

"The service was excellent from the initial call and booking to the boiler service. Will definitely use you again for future works."

"The service provided by Simon was prompt, courteous and efficient and I shall be using Scott Findlay for the next service and for any incidental matters that may arise prior to that service."

"I couldn’t really have asked for any more in terms of the service we got. The engineer turned up on time, quickly and effectively identified and diagnosed the issue and fixed it whilst keeping me informed throughout. Will most definitely use again and would recommend."

"My partner and I are more than happy with the service your engineers provide. They have all been great and really professional every time we’ve had them out."

"I was very happy with the service I received. Your engineer arrived at the expected time and at the end of the service explained what he had done. I have used your firm on an earlier occasion and will certainly use your services again."

"Kevin did a great job - he was courteous, polite, friendly, provided good explanations and I would certainly consider using your company again."

"Thank you so much for fitting me into the schedule so quickly and may I say how impressed I was with the fault finding analysis and professionalism of Brian O’Neil. A most pleasant and capable young man."

"Best experience I've had with a tradesman. Friendly, was singing and tidied up perfectly. Thanks Claire."

"I was very impressed by the 2 engineers who came to my house today to replace a cracked cast iron pipe outside my tenement flat. They arrived on time and got straight to work. Brian then kept me up to date as the job progressed. He was efficient, friendly and very professional. I would not hesitate to recommend your company."

"Delighted with service, workmanship and communication. Happy to use Scott Findlay again."

"I was really impressed with the engineer who completed the service; he was really professional, meticulous in cleaning up, and answered all of my questions. I wouldn't hesitate to recommend your company to friends and family."

"Thanking you and your engineer for prompt and expert service. I particularly appreciated him wearing a face cover during these infectious times and also for covering his shoes on entry into the house. I will certainly consider using the services of your company in future."

"I am more than happy to use your company again. I have found your team to be efficient, friendly and helpful. I will not hesitate to recommend Scott Findlay Plumbing and Heating. Please pass my thanks to Kevin for his expertise and professionalism."

"Thank you for your recent servicing of my boiler. I really appreciated the prompt follow-up call to my email enquiry and the professionalism of your team. I would have no hesitation recommending your service to others."

"I was very pleased with the work carried out on my fire and boiler. Brian the Gas engineer was very pleasant ,efficient and patient with the questions I asked. I would certainly recommend your company."

"I am very pleased with how this work was carried out. You contacted us to say the engineer was able to attend earlier than the original time. He arrived on the dot and carried out his work very quickly and efficiently. Both the engineer who quoted for the job and the one who did the work were very polite and professional and I would have no problem using your company again."

"As usual I was extremely satisfied with the way you handled my call for urgent help with a leak and were thoughtful enough to arrange the boiler service at the same time. The quality of the telephone handling at Scott Findlay is exceptionally good and so reassuring. Always a courteous and professional service from yourselves and the engineers. In this case Cameron was the first person into our home since March - so it was more important than ever to have a company we trust."

"My husband and I are very satisfied with all aspects of the service you provided and will use you again when the occasion arises. In the office, Dee was extremely helpful and the plumber who fitted the new tap was very friendly and gave very good advice. Your firm was recommended to us by a friend, and we will be happy to recommend you in turn."

"I have been with Scott Findlay for 6 years now. I have found the level and consistency of professionalism of both the Engineers and the Office team have been of the highest standard. All staff are courteous, helpful, tidy and obviously very keen to provide the best of service. Brian did my annual service recently and was very helpful in suggesting a solution to a problem I had identified with the hot water. Kevin came out on Friday to do the repair and was as meticulous and professional as ever. The chaps are a credit to the Company and I regard Scott Findlay as my first port of call for any heating or plumbing repairs and projects. I have no hesitation in recommending them to anyone."

"I am, as always, very pleased with the work. The engineer was on time, professional, worked in a tidy way and is a credit to your company. I will of course, use Scott Findlay again."

"Your whole operation was very professional. From the booking procedure to the notification of attendance, punctuality of the engineer and invoicing, it would be difficult to suggest any improvement. Your engineer was also very professional. I will definitely be using you again and would be grateful if you could get in touch next year when the service is due."

"As always, service was excellent. I received a text to confirm the slot, Chris arrived shortly after and boiler service was all done quickly. Boiler has been working perfectly since you installed it last summer - really pleased with it!"

"Couldn't be happier with the service, thank you so much. I have lived in Edinburgh for nearly two years now, and have had several plumbers over to quote works and do some jobs, and you are by far the best I have experienced - on all fronts. Definitely happy! I feel like I never have to find a plumber again, I can just call you guys. I will look forward to getting the bathrooms renovated in due course."

"Both of the engineers who attended were professional, efficient and courteous, and Claire was really helpful on the phone. We will have no reservations in recommending you or using you again."

"Very happy, as always, with your service. Prompt, conscientious and efficient. No hesitation in recommending and will continue to look to you for servicing and support."

"Thanks for coming to do the work, I was really impressed with it all. The pre visit contact was great. Loving the text reminders. The chap (Simon) who came round was brilliant with all the PPE, social distancing etc. and he put shoe covers on, this is brilliant. Considering he was the first person outside the family in the house for last 3 months I couldn't have felt safer. All fixed and tidied away in great time and he advised me on what I need to buy for the the radiator. Really impressed."

"Thanks for your professional and kind service! I'll definitely recommend you to our friends around. In fact, I already did that to our neighbour (friend) and he also booked a slot via your website for an annual service."

"Your engineer Chris was really good, especially given the really difficult circumstances he's working in at the moment with the Coronavirus. He arrived on time, was polite, efficient and maintained social distancing at all times. He also managed to resolve the problem very quickly. I would absolutely consider using you again in the future."

"I just wanted to thank you for dealing with our friends water heater and gas boiler problems. Your men were brilliant, especially dealing with him being deaf; I'm sure it wasn't easy! He is so pleased with the work done and happy to have heating and also hot water again. You went out of you way, especially when his own gas company did nothing! It is much appreciated."

"I recently required the services of a boiler engineer so contacted locally based Scott Findlay Plumbing and Heating. From the initial call to the work undertaken, an excellent service was delivered. I have no hesitation in reviewing this company and can not not recommend them highly enough. Five Star service!"

"Thank you to you and your team for all the help. If we need anything further in the future we will contact you guys first!"

"I would just like to say thank you very much for the prompt completion of the works, as well as the call out. As always, professional and friendly, and work carried out efficiently and to a high standard. Of course I will use Scott Findlay in the future, and I will continue to recommend you whenever I can!"

"Many thanks again for the work you have completed for us. Working with yourselves is always seamless. You make sure we know exactly what work is being carried out and ensure you’ve got all the information you need upfront to conduct the best job possible. I have had to call you three times during Covid-19 lockdown and you’ve been prompt every time. I wouldn’t hesitate to work with you again. Thank you."

"We are delighted with our new boiler and the speed with which you were able to have it installed for us. It’s really great to have hot water on demand again!! The team were really professional and very well mannered - nothing was too much trouble. The pipe work and building work is very neat and tidy and I am very impressed with the standard of workmanship. Thank you and the guys again for the wonderful service under difficult circumstances."

"Pure professional from the moment I spoke to the lady in the office to the time Simon the engineer left the house. Absolute dream to have the problem solved by a trusted trader. Many thanks, I will have no hesitation to use you again and recommend to friends and family."

"It's hard to find a good contractor so I have been more than happy with discovering Scott Findlay Ltd. From the initial contact through to works completion, the service and communication with everyone I dealt with was excellent. I would have no hesitation in contacting you again in the future and would certainly recommend you to others."

"We really appreciated the excellent work of the engineer, Simon Pugh, who did the work on the boiler. He was careful, efficient, hard-working, knowledgeable and all round excellent. The boiler and heating system is working better than it has in ages."

"I am very pleased with the work carried out, and impressed by the expertise and friendliness of the staff. I will certainly recommend to others and use your company again if necessary."

"I had to call Scott Findlay to fix a heating and plumbing issue. I had never heard of them before but I'm glad I found them. Outstanding customer service and workmanship, everything explained so you know what you are paying for. Not the cheapest but you get what you pay for, the Best! Would highly recommended this friendly outstanding company."

"My boiler 'died' just as home working/self-isolation was kicking off, which was wonderful timing. After seeing their reviews I decided to contact Scott Findlay for a quote and am so glad I did so. From the very first contact they were professional, friendly, and made it very clear how conscious they were of COVID-19 restrictions. So, as well as checking with me to make sure I had no symptoms, the engineer who provided the quote and installed the boiler took all the necessary precautions ( wearing gloves; keeping a distance; etc.), which was very reassuring. Everything was taken care of seamlessly, from sorting out partial finance through to completing all of the registration forms with Worcester, and that allowed me to focus on working from home while the installation took place. I now have a whisper-quiet boiler keeping me cosy, and all with the minimum amount of stress. These guys are highly recommended!!"

"All work done promptly and considerately as promised. Really appreciated extra time given at the end of the first day so that the central heating and hot water were available when I was not really expecting it and especially as weather still rather cold. Would certainly employ this firm again and can recommend them to others."

"Thank you so much Claire and team for attending to our problem yesterday, really appreciate your help. As usual the most reliable and friendly service that is out there. Wouldn’t consider using anyone else!"

"We recently used Scott Findlay Plumbing and Heating for the third time and we would not hesitate them. The staff were very courteous and the engineer was knowledgeable and helpful."

"Feedback is that everything is great on this end! Kenny was great, sorted everything out no bother and pretty quickly all things considered. He also gave a run down of how all the controls worked etc which was very helpful."

"I can not thank you enough for helping us achieve this laundry heaven in our flat. Your help has been instrumental and so much appreciated."

"Although not ideal circumstances of no central heating in February, your whole team were brilliant and we are really pleased with our new Worcester Lifestyle boiler. Your engineers were amazing and our thanks to Kenny and Simon in particular as they spent the longer days with us."

"I’ve used Scott Findlay several times now and heartily recommend you to others as a result. Brian yesterday was great; quick, friendly, knew what he was about and got the job done very efficiently. Your booking system is great. Email confirmation and reminder, plus the text just before arrival are all very helpful. It gives the impression that things are very well organised and well thought through. All in all a great service. I’ll see you again! :-)"

"The team were extremely professional from the beginning to the end. I was particularly impressed by the time and effort taken at the first stage to clearly explain the options available to me, and to understand my budget and tailor an approach that suited my needs. The team who came in to fit the boiler were also very prompt, polite and professional. They left my flat beautiful clean - I genuinely expected to have to clean before guests arrived for dinner that evening but there was nothing to do. It was immaculate, I would highly recommend."

"As usual the service was superb. Good communication, pleasant and skilled staff and a reasonable price. What more could one want!"

"As ever, we are highly delighted with all the help given to us in the recent boiler service & subsequent concerns. We do so appreciate the professionalism of the the staff who dealt with us throughout and as ever wish the Company ongoing success in the days ahead. Warmest good wishes & grateful thanks to all."

"Thank you for the work today. You are always a really helpful and professional service and I can't rate you highly enough."

"The plumber today was very punctual, polite, tidy and he explained what he was doing and why. He also explained what the problem was. I am very grateful for you being able to send someone out within 2 days of me calling. I would definitely recommend Scott Findlay."

"Many thanks for your help last week. Chris and Brian were both excellent and sorted the boiler issue with minimal fuss. Excellent communication from your good selves too, as always!"

"Am extremely pleased with the on-the-spot inventiveness of Cameron. He corrected and redesigned the under sink piping so that it a) works and b) gives more cupboard space. Yes, I would come back with any future works or problems."

"As ever, I found every part of your service outstanding, super helpful office staff and engineers. Polite, interested and efficient. Cannot be faulted."

"Service was excellent as always. Brian worked solidly the whole time he was with me. I've used Scott Findlay several times before and will certainly do so again and have recommended you to others. Quality work combined with friendly and professional staff - both the plumbers and the office folk - and good communication. Thank you"

"Cameron did a great job and was very helpful providing some general information about the heating and plumbing system in my property. The pipework he installed below the towel rail is very neat and tidy too. Very happy with the work carried out. Everything is working well and has been installed very neatly. I would certainly use your company again for any future work"

"What an excellent job. Your team was absolutely amazing. Polite, hardworking and super efficient. All work of extremely high standard. You are to be congratulated on the work ethic and customer care of all your staff who worked in my property. I have already been singing your praises and would not hesitate to recommend your company to family and friends."

"We received excellent service, as always. The job booking-in system was efficiently handled, communication via email was prompt and clear, service engineers arrived on time, worked tidily and kept us informed about what needs to be done and why. We have used your company several times in the past and anticipate doing so many more times in the future!"

"Your technician arrived punctually as scheduled. Kevin was, as I expected from previous experience with your employees, friendly, helpful and obviously competent. The service was carried out quickly and unobtrusively. Thank you for an excellent job. I would not consider any other company for boiler or plumbing work and would certainly recommend you. I am glad I found you in the Trinity Spotlight."

"The service was knowledgeable, efficient, friendly and professional as ever. The service was faster than quoted for and solved all the problems we needed solving. We are very grateful to have such a reliable company to work with and firmly recommend Scott Findlay to anyone who asks."

"When your husband came to talk to me about the job needing done, he was very calm and reassuring. I have had so many horrific experiences over the last 5 years. I’m so pleased that at last, I have found a company that does what they say they are going to do and do not damage any area in the house or grounds in the process. Cameron yesterday was an absolute trooper, what an asset to your company. Brian today, again, came and finished the job in a good time and was very respectful and courteous. In 5 years I have never experienced a company whose workmen respect the customers property as your guys do, covering their shoes on entry to my home every time and cleaning up after them. You’ve bagged yourself a new customer and I have already mentioned your name in my workplace. In addition Claire, you are marvellous at what you do, you totally put me at ease and reassured me with my questions, thank you. I can already feel a difference in the heat of the radiators and hot water. You have one happy customer here!"

"I would like to thank all at Scott Findlay for the excellent service we received regarding the servicing of our combi boiler and two gas fires. We booked the work at the Wolseley Place Office. Communication of the anticipated cost, what was happening and when was excellent. The work was carried out by Simon, who arrived on time, carried out the work in a quietly efficient and helpful manner. Everything was left clean and tidy. Once the work was completed we were provided with a very detailed report of the work and advice for the future. Our grateful thanks to all at Scott Findlay."

"We were very pleased with the service we received from your company, in particular the efficient booking process and the text notification that plumber was on his way. The plumber arrived when he said he would and was helpful, pleasant, quick and tidy and did a very good job, leaving no mess or problems. We are impressed with the whole process. We will have no doubt we will ask you to do further work/projects should the need arise and indeed we have already recommended your firm to a friend."

"Thank you very much for the Worcester boiler and gas fire service and safety Certificate which was performed expertly and a pleasant experience. I will certainly use Scott Findlay for future plumbing and heating engineer work. 5 stars!"

"We were very pleased with the speed of response to our request for assistance. Your engineer arrived within the period indicated. Very quickly he worked out the issue with the leak near the boiler and also fixed the leak in the sink drain very quickly. All in all, a very successful visit at a very reasonable price"

"Very impressed with your staff, level of communication and the quality of workmanship. Certainly would consider using your firm again."

"Thanks once again, for an excellent job. Cameron carried out the work with minimum fuss in a most professional manner; normal service as far as your firm is concerned. We are always happy to recommend your firm to friends and family."

"Service as always was excellent, arrived within the time frame, worked efficiently and kept us informed."

"I've been very impressed by the service from Scott Findlay from start to finish. One stand out area to note is the professional, friendly and helpful team who handle all initial communication and then follow up with subsequent help, including detailed and updated appointment times etc. I can't emphasise enough how important this is to a customer and this is very impressive. In addition, the engineers were skilled and professional and easy to have on site. The costs were also competitive and clearly explained. Overall, very impressed and much appreciated. Not only will I definitely use your company again, but will pass on my recommendation to others in Edinburgh."

"I picked Scott Findlay because I liked your red vans but more importantly your people are just lovely on the phone and in person. Planning a wee change in my bathroom in the New year so will be I touch then."

"We are really happy with the service you provided, thank you. The whole process from beginning to end was really good, couldn't have asked for better. Your engineer David was great. He was courteous, respectful, friendly and a very good heating engineer. We are really pleased with the new boiler and our house is now very cosy. We would definitely use you again and recommend you to our friends."

"I was delighted with the work - Brian showed me exactly what was wrong and reassured me it was not nearly as bad as it looked. A quick solution and great peace of mind. Will definitely call on your company again."

"As always, I was very happy with the service you and your engineers provided. I will certainly use your services again."

"I am grateful to you for getting one of your engineers to investigate my boiler problem as soon as practicable, that he was able very quickly to identify the fault, and that it turned out less serious than we had feared. Satisfaction rating: *****"

"As always, I was very happy with the service you and your engineers provided. I will certainly use your services again."

"Your engineer arrived at the promised time. On his first visit he identified a potential problem requiring a new part which you ordered and quoted for. On his return visit he discovered the problem had been caused by rain water and did not require the part. It would have been very easy for him just to fit the part and charge me for the quote I had already accepted. It is good to be able to rely on a professional company that will only do the required work properly. Like all your staff, the engineer was very polite and pleasant."

"I would like to thank you for every aspect of your excellent service which was exceptionally efficient and courteous. I particularly want to thank the engineer Kenny Paterson for his very thorough boiler service, my central heating system has never worked so well as it does now - after Kenny’s adjustments to the settings. Kenny also disconnected and removed an old gas fire for which I am very grateful. I will certainly most highly recommend your company."

"Thank you Dee, your support and professionalism was much appreciated. Thanks again to all involved."

"I was very happy with the service provided. The plumber arrived promptly within the time slot given and was able to resolve the issue and was very friendly and helpful. I would definitely use this service again and would recommend to friends and family."

"We were very impressed with the whole service experience from booking onwards; a very good gas boiler service indeed, efficient and reasonably priced too. The engineer was practical, friendly, clear and communicative. He was also polite, respectful and kind."

"Yet again your service was brilliant and I would recommend you to anyone. Your engineer was on time, polite, friendly, efficient and an educated young man, a pleasure to have in the flat. The extra service of the phone call when he was on his way was appreciated. Book me in for next year please."

"Very happy to give you positive feedback on the whole process from initial site survey through to completion of the final snagging items and the final invoicing. All your team were proactive in raising and getting approval for variations and very responsive to all queries and communication including my many questions! The work was completed to schedule on the promised dates and the confirmation notes sent out prior to each visit were very helpful. I would have no hesitation in using your company again and in recommending you to others - thanks to all your team for their efforts."

"I found the whole process very straight forward and all of the staff I spoke to in your office were friendly and helpful. The heating engineer Chris was very polite and friendly and went about his business quietly and without complaint. I will be happy to use Scott Findlay again."

"Pleased with service and prompt arrival. Brian was very friendly, let me know exactly what he was doing and listened to all my requests (like watching that my cat's didn't escape from the house!) I would certainly recommend."

"I would definitely use your plumbing company again. Brian was very polite, thorough and explained everything he was doing."

"Very happy with guy who came and fixed the toilet problem. Explained what he had done and showed me as well , all fixed in an hour. Second time I have used you in the last couple of months. Will be my first contact next time I need a plumber."

"Thanks for servicing our boiler today, the work was all done efficiently and engineer was very courteous. I will certainly use the service again in the future. Thanks again."

"Impressed by the quality of your service. Will definitely be using you in the future."

"We are delighted with our new boiler system which does everything you said it would, and extremely impressed with your workforce - so efficient and a pleasure to have in our home. Particularly appreciated the advice happily given at the end of a long working day on how to operate the Nest, and the emergency call out answered so rapidly and effectively. You will be highly recommended by us."

"Very impressed with not only the professionalism of the engineer but the level of customer communication your company provides. Certainly will consider using you in the future."

"Thank you very much for the outstanding service you offered in double quick time to sort out a tricky plumbing issue. I really appreciate the effective way you and your team handled the problem. Truly grateful."

"I was very impressed with Simon who came to service my boiler. He could not have been more courteous nor could he have done a better job in my layman’s opinion. I was also very impressed with your communication as a company prior to your engineer arriving."

"Thanks Guys, much appreciated. Kevin was brilliant - repaired the boiler and in addition ensured the overflow was working. Courteous, professional and competent - everything one wants from a senior member of staff. He also likes my biscuits which is a plus!"

"We are absolutely delighted with the work that your company has done. Brian and Kenny did a very professional job, good communication and kept disruption to a minimum. The way that everything went so smoothly is a credit to Scott and the team. We will certainly recommend you if asked."

"Friendly and efficient service and reasonably priced. Would definitely use again. Thank you!"

"I’ve been really impressed with the customer service, promptness of email replies and the engineer on the day was on time (early in fact) friendly and efficient. I was really happy with the service so, thank you. I would definitely recommend you to others and would use again in the future."

"I would have no hesitation in recommending Scott Findlay Plumbing. The service from start to finish was first class and the engineer was very courteous and efficient."

"We found your service on time, efficient and courteous. The two fitters were very knowledgeable and professional and everything was tidied up well."

"You guys were excellent! Great communication before the job, and polite, efficient and trustworthy engineers/subcontractors who came out to do the work. Would highly recommend you to others."

"Gavin was fantastic. Came by today and fixed the issue immediately. I can't thank you enough for the recommendation, I've always had such great service from you."

"Can I say what a brilliant job David has done so far. Can't wait to see it finished."

"Many thanks for arranging all - we much appreciate the work you have done for us so far, it goes far beyond anything we have had from any previous contractor. Why didn’t we know about you five years ago!!"

"I’m absolutely delighted with the new boiler. Both David and Kevin couldn’t have been more helpful with explaining how everything worked, and I know that my mum found you to be incredibly helpful when arranging the installation etc. I’m so pleased that I was able to choose a local company for the work."

"We had a new boiler fitted with Scott Findlay and from start to finish this was an extremely professional and reliable company. Very good customer service, this is not a company that you have to chase in any way, I was communicated with at all stages of the job & all appointments made with them were fulfilled by them (no chopping and changing). The job itself was very precise, tidy and within the estimated time discussed at the initial survey . The guys that fitted the boiler were very nice and professional in their demeanour, they couldn't have been more helpful. The boiler all works beautifully no snagging issues at all - I would confidently recommend this company to anyone."

"Another excellent job carried out by Kevin. Very very pleased at the efficiency of the company."

"I was very happy with the way the whole project was handled and I would certainly recommend the firm to others. The examination of what was needed and how to deal with location problems, and the explanation of what was recommended gave me confidence that the proposed work would meet my requirements. The workmen involved were very good - polite, friendly, careful with furnishings etc, and hard-working, including working out the best way to cope with complications. Thank you again."

"Our new filter is now fitted and we are really delighted with it and so happy to have this conundrum resolved. It was also lovely to see David again. Such a lovely person."

"I've been very happy with the service provided. Everyone I have dealt with has been friendly, polite and efficient. I was particularly impressed by how well organised the installation was - throughout the day people turned up at the right times to deliver things, do specialist jobs etc. I also appreciated the engineers arriving precisely when they said they would. I noticed the engineer sitting outside in his van waiting for 8am to ring the doorbell. This is appreciated as if he had been 10 minutes early we would still have been rushing around trying to get ready!"

"Many thanks for the service provided to me the other day. David was great, arrived earlier than the original booking time, did the job without any fuss, cleaned up after him and, overall, was a credit to your company. As always, a great service!"

"The engineer arrived at the appointed time and worked efficiently to complete the job in less time than was estimated. He showed and explained the work he was doing. He was friendly and respectful and went to the extra trouble of vacuuming the floor of working area after he had finished. Several days after completion the system is continuing to work well. As you can imagine, we are very pleased with the experience and of course will consider using Scott Findlay again."

"Yesterday my boiler and gas fire were given their annual service. The engineer was Chris Galletly. The engineer arrived within the original timescale and the work was carried out efficiently and quickly. Chris is a very efficient and professional person to deal with. I am pleased to say I will definitely use Scott Findlay services again."

"I used Scott Findlay for the first time and am so impressed by the level of service, the quick response and professionalism shown. It is reassuring to know that you are dealing with experienced professionals. I have already recommended them to several clients and will not hesitate using them for all of my properties and projects as required."

"I find Scott Findlay extremely efficient and professional. The engineer was polite and even put plastic covers on his shoes before entering. He explained the type of boiler we had and his programme for the service, gas certificate and PAT test. We found him to be very knowledgeable as well as considerate and sociable."

"Dear Claire, I really can't praise Scott Findlay enough for the work that's recently been carried out as well as past work and I would never consider using anyone else. This wasn't a straightforward situation and as well as the high quality of the actual work, I was never met with anything other than good humour, patience and flexibility in your approach. .This whole approach runs throughout the company, including all management, trade and office staff and I would ( and do) strongly recommend you to others. In addition, other trades were needed and Scott Findlay is always able to recommend reliable people,"

"I would like to say I have no hesitation in recommending Scott Findlay to friends or others I know as your work has been of a continually high standard and most satisfactory."

"We have had two boilers installed by Scott's team for our daughters flats and both jobs went smoothly without a hitch including the one requiring scaffolding, so not a straight forward job. We now have Bosch 10 year warranty boilers and easy to use Nest controllers, so all happy. Very knowledgable about all aspects of the work and installation. Really pleased."

"The service was brilliant, Simon picked up a few things that I was concerned about, fixed the problems and explained clearly what was the cause. Definitely recommend you to others."

"The service was, as always, excellent. They were professional, friendly and cleaned up as they undertook the jobs. They were both a credit to the company. 'Bel and I are happy customers and will use your company for any future jobs as we know we'll get what we pay for."

"Service is always excellent. We have been very fortunate to have met you."

"I have used Scott Findlay several times over the last couple of years and have always found them to be reliable and professional. The last job was a bit more complicated. I was kept up to date that the engineers were looking into the best solution before providing a quote. An engineer called me first to go over what work was required before sending the quote. The engineers arrived promptly and completed the work giving advice re water etc I would always highly recommend this company to anyone and so pleased that someone recommended them to me a few years ago."

"I was really pleased with the job especially as I had used another firm before and they were completely unsatisfactory. I would have no hesitation in recommending your firm and indeed I have already mentioned to a couple of people at work. Thank you for the great job."

"We found the work very professionally done. It was great to have even a small job treated as important as a major one. Many thanks."

"Brian was brilliant and of course I will be back. My Mum and I are now loyal customers."

"Very efficient service. Staff polite and knowledgeable. Joy of joy, your engineers wore shoe protectors to keep my carpet clean. Would definitely use again. Thank you."

"I have been more than happy with the service provided: the friendly, professional phone conversation that led to my service appointment, the arrival of the engineer within the expected timeframe and the care and time taken by the engineer to explain one or two things about the boiler and how the plumbing system operates. I appreciate receiving a note of the service too and will try to remember to keep watch on the expansion vessel/pressure gauge."

"Your service was excellent. Your engineer turned up on time, was considerate and extremely helpful, explaining what he was doing and what he had done. Really impressed."

"I was extremely impressed by the very helpful attitude of your staff both on the telephone and during the visit of your engineer - and will certainly use your service again. Wish I had known about you before!"

"I found you through your eye catching advertisement in Trinity Spotlight. That lead me to your website. It is an excellent site with all the information I wanted. I had another company in mind but after the friendly telephone response and meeting Scott I did not bother to get another estimate."

"I am very pleased with the work that you did. I was very impressed with the efficiency in obtaining an estimate and the speed with which the work was executed. I would certainly consider instructing your firm again and have passed on your firm's details to immediate neighbours."

"We used Scott Findlay to install a new gas boiler and upgrade our heating system. We feared a horrendous, messy job that would run and run. Our fears were allayed. The service we got from start to finish was fantastic. At the time we got the quote we were provided with the information required and when the day came round for the work to start, the work was carried out on time, on budget and in such a way that caused the minimum inconvenience. The guys who did the work were amazing. They were helpful, friendly and went the extra mile. I am already speaking to Scott Findlay about another job!"

"Pretty impressed with Brian I must say. Clean, punctual, friendly and helpful. After 2 days with him in the house I was about to ask him down the pub for a few pints to say thanks! Never felt like that with any other tradesman. And I hope you can see by my request for quotes for more work only reflects my satisfaction."

"The service engineer was first class! We are so pleased that we chose Scott Findlay. Looking forward to your invoice."

"May I take this opportunity of thanking Simon Pugh for the excellent work carried out and the spectacular resulting improvement in the efficiency of my heating system. It is often difficult to recognise gradual deterioration in performance of many systems, but in retrospect it is obvious that there has been a noticeable deterioration over a significant period. There has obviously been a huge improvement in the system in my house. My thanks to the company and to Simon."

"What lovely service! We got loads of extra advice from your colleague about how to set up our boiler timer for holidays or change the night/day timings and temperature. He was so friendly and helpful. I also appreciate you checking with me that it was ok to change the appointment time to an hour earlier - a small touch, but it’s much appreciated as I have had issues in the past with other plumber services I’ve used, with the engineers turning up extremely late without any communication. Will definitely continue to use you for our annual boiler service visits and other plumber/heating requirements."

"Dear Claire and Scott, We are writing to thank you most warmly and sincerely for the reassuring and uplifting experience we had with your company in our recent new boiler installation. Right from “the off” in learning when you would be available after the festive season, to speaking to Claire, to Scott’s visit, and to Simon’s installation we were most impressed with the care, courtesy, consideration, and professionalism which you all accorded to us! As we indicated on the phone watching Simon’s highly skilled, methodical, and thoughtful way of working way was “like poetry in motion”. He was a delight to have in our home and treated us and it with care and respect—adequate clean dust sheets and outdoor shoe covers among other things!! Regarding rating for the Company we would unreservedly give “Five Stars” for how can you improve on excellence?? Such has been our positive experience with your company that we do look forward to maintaining ongoing contact with you as you attend to our boiler maintenance and plumbing requirements in the future. With renewed warmest thanks for a challenging job tackled magnificently and all good wishes for your company’s continuing success in the days ahead."

"Your service was excellent. Your engineer turned up on time, was considerate and extremely helpful, explaining what he was doing and what he had done. Really impressed."

"I was extremely impressed by the very helpful attitude of your staff both on the telephone and during the visit of your engineer - and will certainly use your service again. Wish I had known about you before!"

"Thank you very much for carrying out the annual service to my gas boiler in a very professional and expert manner, and for the thoroughness of your service/maintenance report. Your service engineer, Kevin Calder worked very efficiently, helpfully and pleasantly. I look forward to your company doing the annual service, for many years."

"I was delighted the office managed to arrange for Kevin to come out on the same day I discovered a fault in my heating system, Kevin, top man, as always, quickly identified a fault in the heating valve motor and was able to supply and fit the part during his visit. I always find Scott Findlay staff to be helpful, courteous and extremely efficient in my dealings with them over the past four years and would have no hesitation in recommending their services to anyone. First class provider in what can be a nightmare market. 11 out of 10 from me!"

"As a side note please say thanks to Scott and the guys who came out. We are really pleased with the job they have done. Managing to route the pipes through the existing fireplace to avoid bringing a pipe out through the wall in the bathroom to get around the chimney was a pleasant surprise, and the amount of ceiling height we have lost in the bathroom is nowhere near as bad as I was expecting! Considering the previous "best solution" opinions we were given by other companies of losing a quarter of our kitchen cupboard space and having pipes running everywhere, the finished appearance you guys have achieved is fantastic. If there is somewhere I can leave an online review please let me know and I would be really happy to do so."

"I am so pleased that I came across your firm. From the first contact everyone has been friendly and professional, confident that the problem with our heating system could be fixed. Various people have looked at the problem over the years but none have taken the time to really investigate what was wrong. Simon arrived on time, worked with minimum disruption and left everything tidy. I am very happy (and warm!) and would definitely recommend you to others."

"I was delighted with the service I received. Paul arrived promptly (actually slightly early), was very friendly and helpful, clearly explained what the problem was and how he would fix it, and dealt with the other issues I raised as well. The cost of the repair was not much over the cost of the service and represented very good value for money for the peace of mind of having a working boiler leading up to winter! I will definitely be using this company again."

"As always, we are really pleased with everything. Kevin arrived a few minutes ahead of schedule and carried out the service to our boiler efficiently and took the time to explain what he'd found - thanks for this. One of the great strengths of your company is your high standard of customer care and the expertise of your staff who have always been friendly, professional and who take care in the house - clearing up any mess and taking obvious pride"

"Thanks for your prompt attention to my need to have my gas fire serviced. Paul, who carried out the service did so in a most efficient and effective manner. He was very polite and readily answered questions that my wife raised about keeping the glass front clean and took time to show her how to do this. He also told her that the coals on the fire were set wrongly and again took time to set them correctly, thus ensuring that the fire was working most efficiently. He carried out the necessary appliance checks thoroughly and made us aware of the actions he was taking. We are very pleased with the service provided and will certainly use your company again for both the maintenance of our heating system and gas fire."

"Dear Claire First of all, let me say how delighted I am with the way everything has gone with the new boiler installation. I did not expect the work to be so pain free for me. Never have I had such tidy tradesmen. There was no mess left anywhere and the work was beautifully co-ordinated with other tradesmen. Dave and Brian were friendly and courteous and explained to me what they were doing. My sister came down twice and was very impressed with both your men and the tidiness of the site. I have no hesitation in saying that I would recommend Scott Findlay to others. Thank you."

"I have been very impressed with the service I have received from your company. The telephone contact was friendly, clear & concise and costs were explained. The engineers were prompt, pleasant and both worked quickly and efficiently. I was confident in their ability. I was pleasantly surprised to see the reduction in labour time on the second call, very unexpected so all the more pleasing. I will certainly call you in the future ( not too soon I hope ) for any work I might need and will certainly recommend you to friends."

"I was recommended your company by my neighbours and I am very impressed by how quickly you were able to come out and the patience in explaining everything. I am very grateful to you and Claire for giving me advice in regards to my situation rather than try and upsell. We will definitely call you again when we want to upgrade a boiler of have heating problems etc."

"The radiator fitting we had was again, excellent service. The joiners and plumbers arrived on time, slick service and clean work. We will continue to use your service and recommend you to others."

"Thank you for repairing my blocked pipe. Very happy with the work carried out by Kenny and the prompt reply to my voicemail request to your company. Some other plumbers did not call back. I will use your company again and can pass on my recommendations to friends and colleagues."

"Based on my experience last week, I’d certainly recommend Scott Findlay. Simon was very professional, speedy, friendly and was also happy to give advice. He even replaced a washer on my toilet that had just broken, in addition to the job booked. Great service and I’ll certainly be coming back to you in future."

"Your team of Kenny, Brian and the electrician were great thanks. Very efficient, quiet (if that's possible when fitting a boiler), explained everything they were doing and tidied up every evening. The boiler is working fine and I think I've got the hang of the controls. Special bit of thanks to Brian who put a new washer in our toilet and fixed a problem that we've had for years which other "experts" said would require removing / breaking tiles."

"Excellent service. Had a visit within two hours of calling, which was so different from other companies who never even called back or who could not attend as too busy!! Fault detected. Parts ordered next day and new appointment made. Paul the engineer came earlier than appointment which was wonderful as without heating or hot water. Boiler repaired and safety checks completed. Fabulous responsive and competitive service. Invoiced immediately. Could not ask for better. Would highly recommend."

"Very pleased with our new boiler and with a number of other plumbing and gas supply issues sorted out at the same time. This is a super company with high standards of work as well as excellent clear advice, good communications, and a considerate, tidy and reliable approach to the work. Many thanks to all the team."

"Thanks for completing the works to fit the dishwasher at Granton Parish Church this morning. Brian is a credit to your company. His approach to the work today was perfect. He went over what he needed to do before starting and explained what he had done when he was finished. 10/10 for his customer skills, thanks also to Claire."

"Service was excellent as ever! Kevin was very solicitous for my welfare walking about on my two sticks post surgery with floor boards up, cables etc. ! He even made me a cup of tea! Cleared up after himself too which is so important. We will definitely be using your services again. Many thanks."

"I was delighted with your service from start to finish. Friendly and helpful telephone call, early appointment, professional engineer, efficient administration - problem sorted! I would not hesitate to contact you again in future."

"Thank you for arranging this work. Your engineer arrived at the start of the estimated time. Despite it being bitterly cold he worked outside on his ladder to fit the part to the down pipe and would not even take a cup of tea to warm himself up. When he completed the work he then wanted to clean up what little mess he had made. Very impressed with his attitude and workmanship. Thanks again."

"I was very impressed with your service. I’ve got your number on speed dial now if anything else happens. I will be giving your firm a glowing review on Which Magazine Trusted Traders site."

"Thanks for the completion of another great job. On both the jobs you have done for us have been really impressed by the great team you seem to have. Everyone who has been involved has been efficient, helpful and courteous. Whenever our next plumbing task comes up Scott Findlay Plumbing & Heating will be the first call."

"Many thanks for this Scott, you did a great job. Despite the problems with sourcing the pump (out of your control) you persisted and worked late to get the job finished and water restored to my bathroom in time for the arrival of my guests. Simon did a great job, he was efficient, careful, and thoughtful and he must have had a nightmare of a journey picking up the pump. So thanks once again, it is reassuring to know that I have a plumber I can rely on in the future, I have no hesitation in recommending you to my friends. Thanks once again."

"Dear Scott Findlay, I have just got your invoice – for £00.00! – for one of your service engineers to come out and re-start our boiler and sort out the re-set button. I would like to say thank you. It is SO unusual these days to get this kind of old-fashioned, courteous, efficient service. We are so used to being fleeced at every opportunity these days. Every time I have used Scott Findlay I have been delighted, from the friendly and helpful human being who deals with our enquiries; to the prompt arrival of the engineers; their evident high level of knowledge and training; to the fair and reasonable invoice at the end. We really do feel looked after, and wouldn’t hesitate to recommend you to our friends, and in fact have done so on a number of occasions. You all do great work – thank you very much again."

"We thought that the technician who came out was top notch. The best we have come across in terms of boiler service."

"With the lottery that is finding a reliable trader especially for as major job as a full central heating replacement, it was a delight to find Scott Findlay and his team. We felt instantly comfortable with Scott from the moment he arrived to estimate the job. His team of Brian, David and Kevin did not disappoint both in their standard of workmanship and their patience in answering questions and explaining the process. The firm were a joy to deal with which in this day and age is very refreshing. We would not hesitate to recommend them to anybody"

"Thank you all for your wonderful service Wish there were more companies like you!"

"Scott Findlay has been incredibly helpful from the moment we moved into our new flat. It looked likely that we would need a new boiler, but Claire went out of her way to keep the old boiler running, service the central heating and move a radiator, while we did other work on the flat and considered our options. The engineer, Simon, always turned up on time, always cleared up perfectly and took great trouble to explain all the options. A few months later, when it became clear that we really did need a new boiler, Claire arranged for Kevin to come at very short notice, just before Christmas, to fit it on the day of our choosing. His workmanship was also exemplary. When we asked to have the hot water setting adjusted, Claire responded before the holidays had even ended, and Kevin came round on the first working morning of the New Year to make the adjustment. We are now very happy to know that we have an efficient, economic heating system guaranteed for ten years."

"We thought the service was first class from the web site, the office first contact and the two visits. Your engineer was professional, up to date, tidy and courteous and we were so impressed with your company we have asked you to take over all our gas and plumbing"

"Just wanted to say a massive thank you to you all for you help in getting our gas fire sorted. Really appreciate your perseverance re the planning issues and helping us get it up and running. Also thanks for all the other great work you have done in our new house, so reassuring when you move into a new place to have a company who are so reliable and professional. We are loving the fire and enjoying having a cosy living room again! Thanks again to you all!"

"We are indeed very happy with everything! The standard of your customer service has been outstanding, as has been the quality and professionalism of the work was carried out. We've had many engineers and tradesmen doing work for us since we bought our house eight years ago, but our experience with Scott Findlay Plumbing tops the lot. I'll post a review on Facebook and would be happy to be contacted by any of your prospective customers. Please pass on my thanks again to Scott and Brian."

"I chose Scott as I could tell that he was someone who would get the job done properly and care about getting it done properly - and would be good to work with. This turned out to be the case, and I found that the same applied for all the team. Being an old house, it was not a straightforward job for them, but they got everything sorted and were very professional. I can't recommend them highly enough."

"I had three different quotes and your company came out on top straight away because of the fabulous way I was treated from the start. Everyone I have dealt with has been really professional, friendly and prompt. I had no worries at all about making my choice and that was before I got an excellent price. I couldn't be happier with the brilliant communication and excellent quality of the job done. I love my new radiators and look forward to being cosy this winter for a change. My cats were also treated really well and I know that they are going to love being warm too!"

"As always the engineer turned up bang on time at 8.00am. I don't know how these guys manage it given the volumes of traffic in Edinburgh just now especially the nightmare of Ferry Road with the road works at Newhaven Road. Brian like the rest of the team was friendly, courteous and very helpful. If other companies cloned the business model of Scott Findlay the world would be a better place to deal with. I have no hesitation in recommending Scott Findlay and the team to anyone considering a new boiler or other related work in future. They are certainly my first port of call for any future projects."

"I just wanted to pass on my pleasure and satisfaction in dealing with your company. From the initial survey to works completion we have been impressed by your companies professionalism, quality and understanding. It has been a long time since we have dealt with a company with such high standards and would have no hesitation in recommending you. Can you please pass on my kindest regards to all concerned, it has been a happy experience."

"Totally impressed firstly by the time keeping, I was informed that the plumber would be arriving at 8.00 am and what a change for a tradesman to arrive as promised....... impressed. Plumber went about the various jobs methodically communicated well and then cleaned up on completion of work. Could not fault anything, would certainly recommend your business and if needed would certainly use your firm again and a word of thanks to the plumber, job well done."

"Having had a new Worcester boiler installed along with a Nest Thermostat, some new radiators and thermostats, we would have to say that Scott Findlay Ltd have been an absolute pleasure to deal with and we will happily recommend them. From the start, every member of the Team has been polite, helpful and has done what they said they would, when they said they would. Scott's explanation of what we needed and the subsequent Quotation were clear and detailed; they were very tolerant of us not being able to decide on which thermostat we wanted (and changing our mind at the last minute); and most importantly, they arrived to do the work, with all the parts they needed, exactly when they said they would. I like to know what's what, and in the past tradesmen have spoken to me as though I were an inconvenient interruption. The Findlays team however happily answered all my questions, explaining in detail what they had installed and why; a refreshing change. They were also some of the tidiest tradesmen I have ever had the pleasure of employing, going as far as to replace ornaments where they had found them; that is truly exceptional! We obtained three quotations for doing this work and Findlay's were the most expensive (but not by much); they say that you get what you pay for and we have absolutely no regrets about choosing Findlay's. The helpfulness, politeness, timeliness and professionalism they exhibited was well worth the small extra cost. And they billed exactly what was quoted. It is no surprise they were recommended to us and we will recommend them to others."

"Delighted with the service from Scott Findlay. From Claire who was so helpful and polite on the phone to Simon who attended to assess the fault and efficiently fixed the heating boiler, Scott Findlay demonstrate how to run a professional service. Would highly recommend them and use them again (although hopefully we won't need to for a while!). Having had another company come round and tell us a load of nonsense whilst clearly not looking properly at the system as Simon did we now know who the cowboys are and who the indians are."

"Having just had a new boiler fitted in my daughters flat, I'd like to say that Scott Findlay are exactly the sort of company that I suspect most people would want to deal with. They are professional, local to Edinburgh, a family firm and very friendly. They are not faceless like other larger companies nor did they try to add anything that wasn't already on the quote. A fair price for a job well done sums it up and I would 100% recommend them to others. I will certainly use them in future when I need plumbing or heating services."

"Would like to thank Scott, Claire and their team for the brilliant job they did in the practice. Recently completed a full central heating installation for us. From the first meeting till the job was complete service was outstanding. Kevin, Mark and Stuart were punctual, friendly and overall very professional. Would not hesitate to use you again or recommend your company to others."

"Just some feedback - I was extremely impressed with the quality and work ethic of all the guys, and the level of customer service was outstanding. I would really find it difficult to use any other plumber now and I will definitely recommend Scott to any of my friends."

"One reason why we chose you as our installer was that Scott gave us a sense of confidence that the job would be done properly - we get quite anxious about these things so that reassurance means a lot to us! We also liked the fact that your initial quote covered everything we needed to know about the cost - we didn't have to ask whether x or y was included, it was all there for us. We would certainly recommend you to others and we will come back to you for future plumbing/heating work."

"Scott was absolutely amazing and also his crew. He did exactly what he said he would do …… he phoned when he said he would phone. He e-mailed when he said he would email. We really appreciated that. From the first point of contact with yourselves I had confidence that I was dealing with a professional company. We have no hesitation in recommending you to others, in fact my wife already has."

"I just wanted to say thank you for the excellent job this morning. Turned up on time and as the job took slightly less time than was estimated I was charged less than agreed. House was left perfectly clean and tidy even after removing the fire and boiler."